JoseCarlos Cordova
Anaheim
Summary
Dynamic and results-driven professional with extensive experience in QME coordination and case management. Expertise in optimizing complex medical-legal workflows, ensuring compliance with state regulatory guidelines, and managing high-volume caseloads from initiation to resolution. Skilled in coordinating and scheduling Qualified Medical Evaluations (QMEs), maintaining precise documentation, and serving as a vital liaison among physicians, legal counsel, and claims adjusters. Committed to fostering efficient case progression, minimizing delays, and achieving timely, compliant outcomes.
Overview
20
20
years of professional experience
Work History
QME Coordinator / Case Manager
Mehr & Associates
04.2018 - Current
- Responsible for setting-up and notifying clients of QME appointments
- Request joint and replacement panels
- Serve panel strikes to all parties
- Review of compromise and release documents with clients in English or Spanish
- Negotiate attorney's fees with adjusters and defense attorneys
- Process UR/IMR documents to adjusters and defense attorney; then upload through the maximus portal
- File liens and DOR’s through the EAMS portal
Case Manager/Hearing Representative
Law Offices of Norman J. Homen A.P.C
11.2017 - 04.2018
- Continually handling of approximately 200 client case load
- Meet with clients to interview and discuss their case
- Maintain contact with insurance adjusters and defense attorneys to determine case status.
- Receive and place telephone calls to clients with case status
- Attend WCAB Appeal Board hearings
- File for various EAMS System hearings
- Set-up medical appointments for new and current clients
- Request medical records for clients
- Scan and file client documents
Collections
Pacific Interpreting Services Inc
01.2017 - 09.2017
- Negotiated unpaid invoices over the phone with attorney's and insurance adjusters
- Mailed and faxed demand letters and settlement agreements to insurance companies and attorneys
- Gathered and verified all required account information for before negotiations
Lien Representative/Collections
USA Photocopy Services Inc
06.2013 - 01.2017
- Litigate and negotiate company lien's in a court room setting in Orange County and Los Angeles area.
- Prepare files for upcoming hearings and trials
- Analyze various court documents: Stipulation and Issues, Minutes of Hearing, Order to Pay Lien
- Claimant, Settlement Documents and Medical Records
- Write hearing reports after every appearance in court
- Placed phone calls to adjusters and attorneys to negotiate liens
- Trained new staff to become lien representatives
- Analyzed departmental documents for appropriate distribution and filing
- Created hearing report for company
- Made bonus for two (2) years straight
- Review payment histories
- Sent out legal documents to defense attorneys and Workers Compensation Appeal Boards
- Contacted defense attorneys to obtain information prior to all lien conferences and trials
Collections
Pacific Interpreting
02.2012 - 06.2013
- Collections
- Negotiate interpreting liens over the phone with attorney's and insurance adjusters
- Handled 50 accounts a week
- Trained new staff on collections
- Brought in $10,000.00 a month
- Sent out various correspondence to attorneys and insurance adjusters
Legal Assistant
Law Offices of Dennis A. Dascanio
08.2009 - 10.2012
- Worked as a team with attorneys, paralegals and fellow legal assistants.
- Follow up with Adjusters for clients claims
- Prepare and review legal documents for clients, defends attorney and adjusters
- Interact with other attorney's, physician's and vendors for necessary documentation in preparation of deposition and/or trail
- Administrative duties filing, scanning and inputting mail, letters to lien claimants, delivery and pick-up of client’s files, schedule new clients, confirm appointments
- Provide customer service to clients by assisting with questions, scheduling medical appointments, medications, process mileage, transportation and follow up with clients checks
- Prepared for trials by organizing exhibits and other key evidence.
- Directed and coordinated law office activity, including ordering subpoenas.
- Contacted clients to schedule appointments and discuss the progress of cases.
- Assisted up to three (3) lawyers at a time.
Office Assistant
Law Offices of Victor Altamirano
12.2005 - 05.2009
- Maintaining and completion of legal documentation filing, in a secure area in compliance with HIPAA regulations
- Provide information and answer questions on behalf of attorneys to clients
- Interact with other attorney's, physician and vendors for necessary documentation in preparation of deposition and/or trial
- Request subpoena orders through vendor
- Complete forms and send written letters to attorney's, physicians and vendors
- Prepare and review client files for attorneys in preparation for deposition and trials
- Order and follow-up of medical records with physician offices.
- Prepare exhibit reports
- Document all calls and client cases in A1 Law system
- Implemented a new organizational filing system for subpoena records and contact sheet for all subpoena companies
- Organize deposition review meetings and client physician appointments
- Communicate with vendors EDD and claim adjusters to determine compensation for clients
Education
High School Diploma -
Westminster High School
Westminster, CA01.2000
Skills
- Microsoft Office: Word, Excel, Access and PowerPoint, A1 Law and EAMS, MerusCase
- Ten years law office experience
- Skilled in call center operations
- Strong problem-solving aptitude
- Fluent in workers' compensation terminology and documents
- E-filing
- Knowledge of WCAB
- Knowledge QME process
- WCAB Lien appearance
- Organizational and multi-task skills
- Effective oral communication in a court roomsetting
- Establish and maintain attorney and clientworking relationships
LANGUAGES
Fluent in Spanish
Timeline
QME Coordinator / Case Manager
Mehr & Associates
04.2018 - Current
Case Manager/Hearing Representative
Law Offices of Norman J. Homen A.P.C
11.2017 - 04.2018
Collections
Pacific Interpreting Services Inc
01.2017 - 09.2017
Lien Representative/Collections
USA Photocopy Services Inc
06.2013 - 01.2017
Collections
Pacific Interpreting
02.2012 - 06.2013
Legal Assistant
Law Offices of Dennis A. Dascanio
08.2009 - 10.2012
Office Assistant
Law Offices of Victor Altamirano
12.2005 - 05.2009
High School Diploma -
Westminster High School
ADDITIONAL INFORMATION
Currently pursuing a paralegal certification at Santa Ana College
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