Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Jose Armando Carrillo Garcia

Plumas Lake

Summary

Experienced finance and banking professional with 6 years of expertise in financial services and in managing complex financial operations. Currently serving the State of California, applying comprehensive knowledge of regulatory compliance, processing motor vehicle transactions, and fiscal management to support the public. Skilled in analyzing financial data, optimizing resource allocation, and driving strategic initiatives to improve financial performance and operational efficiency. Known for a strong attention to detail, effective communication, and the ability to navigate both private sector and governmental tasks. Seeking to leverage financial expertise and public service experience to contribute to impactful projects and support the state's financial goals.

Overview

8
8
years of professional experience

Work History

Motor Vehicle Representative

State Of California Department Of Motor Vehicles
10.2024 - Current
  • Responded to requests for information from public, other municipalities or state and federal legislative offices.
  • Processed vehicle registration transactions.
  • Processed payments for fines and fees, maintained accurate drawers, issued receipts, and updated vehicle records.
  • Operated specialized photographic equipment to obtain photographs for drivers' licenses or photo identification cards.
  • Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
  • Calculated and remitted state sales tax, service, and other charges.
  • Prepared tax and title documents to submit legal transfer work to DMV.
  • Verified and analyzed free-and-clear title issues, odometer readings, and VIN numbers to finalize sales deals.

Senior Loan Processor & Support Specialist

Golden 1 Credit Union
08.2022 - 08.2024
  • Worked with members via telephone to answer questions, process transactions and resolve issues regarding any current loans being processed.
  • De-escalated situations regarding member's concerns and questions regarding our process.
  • Assisted leadership with coaching and providing feedback to processors.
  • Prepared documents for underwriting by verifying member income, credit reports, possible fraud, etc.
  • Reviewed loan files for completeness, identified missing documentation to ensure loans are ready to fund.
  • Expert in auditing and funding all loan products.
  • Conducted training sessions with processors for new onboarding team members, procedure reviews, etc.
  • Assisted leadership with communicating weekly updates to our dept, reviewing web message reports, working closely with vehicle services to minimize our DMV audit error report etc.
  • Collaboration with projects to enhance our departments efficiency.
  • Knowledgeable with HQ onsite check processing duties.
  • Cross trained with indirect lending processing.
  • Provide direct support to team members with our support line handling escalations, procedural questions, coaching, complex issues, etc.

Direct Loan Processor 1 & 2

Golden One Credit Union
07.2021 - 08.2022
  • Reviewed loan files for completeness, identified missing documentation and generated condition lists for applicants.
  • Processed loans within the department to achieve timely, accurate and fair proceedings.
  • Explained very technical financial information to applicants in easy to understand language.
  • Evaluated approvals against established bank and government lending standards.
  • Provided quick turnaround times to maintain fast-past schedule.
  • Conducted pre-funding and funding activities for applications.
  • Prepared loan documents including DMV documentation.
  • Assisting with new onboarding team members with training.
  • Took inbound & outbound calls to assist members with their loans. questions.

Personal Banker

Golden One Credit Union
10.2020 - 06.2021
  • Networked to increase client base and encourage existing clients to expand financial portfolios.
  • Promoted financial products by maintaining excellent service offering knowledge.
  • Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
  • Answered customer questions and explained available services such as deposit accounts, bonds and securities.
  • Informed customers of procedures for applying for services such as ATM cards, direct deposit of checks and certificates of deposit.
  • Backed up teller team by handling needs of new and existing customers at main counter.
  • Performed vault duties to handle large deposits and distribute currency to coworkers.

Bilingual Teller

Wells Fargo
07.2018 - 08.2020
  • Educated customers on use of banking website and mobile apps.
  • Answered customer inquiries regarding account balances, transaction history, services charges and interest rates.
  • Recognized needs and referred to appropriate representative or line of business for cross-sell or service opportunities.
  • Learned about customer's financial needs, established trust and optimized sales opportunities resulting in quality customer service.
  • Processed customer transactions promptly, minimizing wait times.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Maintained friendly and professional customer interactions.
  • Counted, verified and handled bank deposits and armored car transactions.

Shift Manager

Wendy's, Desmond Foods LLP
12.2016 - 07.2018
  • Excelled in every store position and regularly backed up front-line staff.
  • Trained and mentored new employees to maximize team performance.
  • Managed schedules, accepted time off requests and found coverage for short shifts.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Reduced process bottlenecks by training and coaching employees on practices, procedures and performance strategies.
  • Checked building to confirm maintenance and cleaning met code and regulations.

Education

Business Administration

Sacramento City College
Sacramento, CA

High School Diploma -

Las Flores High School, Bamford
Sacramento, CA
12.2016

Skills

  • Multitasker & problem solver
  • Fast learner and active listener
  • Flexible schedule/ dependable
  • Detailed and organized
  • Teamwork and Collaboration
  • Financial transactions expertise
  • Relationship building and management
  • Spanish Speaking
  • Deliberative

References

Linda Karajeh

(Previous Colleague)

916-470-8088


Savannah Honesto

(Previous Manager)

408-802-5226


Dora Vega Zavala

(Previous Manager)

916-529-2065


Monique Martin

(Previous Colleague)

(916) 870-2157


Timeline

Motor Vehicle Representative

State Of California Department Of Motor Vehicles
10.2024 - Current

Senior Loan Processor & Support Specialist

Golden 1 Credit Union
08.2022 - 08.2024

Direct Loan Processor 1 & 2

Golden One Credit Union
07.2021 - 08.2022

Personal Banker

Golden One Credit Union
10.2020 - 06.2021

Bilingual Teller

Wells Fargo
07.2018 - 08.2020

Shift Manager

Wendy's, Desmond Foods LLP
12.2016 - 07.2018

Business Administration

Sacramento City College

High School Diploma -

Las Flores High School, Bamford
Jose Armando Carrillo Garcia