Jose Antonio Pino
Toronto,ON
Summary
Accomplished microfinance executive with a proven track record at renowned financial institutions in Ecuador. Enhancing customer satisfaction and organizational performance through innovative problem-solving and effective operations management. Skilled in strategic planning and interpersonal communication, successfully mentoring teams towards excellence and fostering long-term client relationships. Resulting in significant improvements in client retention and community engagement.
Overview
12
12
years of professional experience
Work History
Shrimp Farm Administrator
Criexpar SA
02.2022 - 01.2024
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
- Maintained personnel records and updated internal databases to support document management.
- Maintained high-quality standards while managing team duties.
- Managed office inventory levels, ensuring adequate supplies were available while minimizing waste and unnecessary spending.
- Improved employee productivity with effective time management strategies for daily tasks.
- Managed scheduling for executive staff to ensure optimal time management and productivity.
- Facilitated communication between departments, ensuring smooth operation and timely completion of projects.
Microfinance Executive
Cooperativa De Ahorro JEP (Ecuador)
11.2020 - 02.2022
- Enhanced customer satisfaction by streamlining communication channels and improving response times.
- Developed innovative solutions to complex problems, resulting in improved organizational performance.
- Reviewed employee concerns and new opportunities to drive business strategies.
- Mentored junior staff members for accelerated career growth, developing future leaders within the organization.
- Established long-term client relationships through consistent delivery of high-quality products and services.
Microfinance Executive
Banco Pichincha (Ecuador)
10.2018 - 11.2020
- Enhanced banking customer satisfaction by streamlining communication channels and improving response times.
- Developed innovative solutions to complex problems, resulting in improved organizational performance.
- Reviewed employee concerns and new opportunities to drive business strategies.
- Mentored junior staff members for accelerated career growth, developing future leaders within the organization.
Business Advisor
Banco Solidario (Ecuador)
05.2015 - 10.2018
- Increased client satisfaction by providing tailored business advice and strategies for growth.
- Capitalized on strategic business partnerships to foster new market penetration.
- Assisted companies during transitional periods such as mergers or acquisitions by providing strategic guidance and support to ensure seamless integration.
- Recommended initiatives to improve performance and maximize return on sales incentives.
- Assisted in marketing campaign design and performance measurement.
Telemarketing Sales Representative
Banco Guayaquil (Ecuador)
01.2012 - 05.2015
- Contributed to the development of new sales scripts by incorporating successful tactics gained from experience and industry trends.
- Answered calls, took messages, and transferred calls to correct individuals.
- Handled high-volume telemarketing operations with expert use of client management software and computer dialing.
- Maintained a high level of accuracy when inputting customer data into company CRM systems, ensuring proper tracking of leads and sales conversions.
- Maintained up-to-date knowledge of industry trends, competitor offerings, and regulatory changes by attending webinars and reading relevant articles.
Education
Marketing And Commercial Negotiation Engineering - Marketing Management And Research
Facultad Administración Universidad De Guayaquil
Guayaquil, Ecuador03.2012
Skills
- Interpersonal skills
- Operations management
- Executive support
- Customer-oriented
- Team leadership
- Customer relations
- Administrative skills
- Problem resolution
- Team player
- Client account management
- Research and analysis
- Customer retention
- Strategic planning
- Community engagement
Languages
English
Full Professional
Spanish
Native or Bilingual
Timeline
Shrimp Farm Administrator
Criexpar SA
02.2022 - 01.2024
Microfinance Executive
Cooperativa De Ahorro JEP (Ecuador)
11.2020 - 02.2022
Microfinance Executive
Banco Pichincha (Ecuador)
10.2018 - 11.2020
Business Advisor
Banco Solidario (Ecuador)
05.2015 - 10.2018
Telemarketing Sales Representative
Banco Guayaquil (Ecuador)
01.2012 - 05.2015
Marketing And Commercial Negotiation Engineering - Marketing Management And Research
Facultad Administración Universidad De Guayaquil
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