Jose Antonio Navarro
Santa Ana,CA
Summary
Friendly and experienced network technician specializing in system optimization and troubleshooting. Proficient in managing and configuring network infrastructures, ensuring seamless connectivity and security measures. Skilled in network protocols, hardware installation, and software updates. Combines technical expertise with clear communication to deliver reliable solutions and support.
Overview
6
6
years of professional experience
Work History
Network Technician
Santa Ana Unified School District
06.2023 - Current
- Configured and Installed Cisco devices such as access point, access layer switches, and Multi-layer switches for district school and office sites.
- Performed network diagnostics to determine performance levels of new installations and detect faults in existing infrastructure.
- Replaced failed hardware in MDF data room and rack , swapping network appliances, power supplies(UPS), fiber/ethernet cable, SFPs.
- Improved network connectivity by troubleshooting protocols such as STATIC, DHCP, DNS, LAG, VLAN Trunking, TFTP, WLC, SNMP
- Performed system patches or upgrades, service packs, hot fixes and new security configurations.
- Worked with outside vendors for fiber installations and service.
Computer Tech - 2
Santa Ana Unified School District
07.2022 - 06.2023
- Responded to technology support requests from students, teacher and staff.
- Documented all changes and actions performed in Cloud based ticketing system.
- Imaged and prepared operating systems for integration into SAUSD networks.
- Remotely Managed devices like Windows OS, ChromeOS and MacOS with appropriate manager.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Assisted in school's E-sports lab computer set up and optimized to machines to peak performance.
- Oversaw equipment inventory to maintain on-hand availability of necessary Chromebook replacement parts for over 700 students.
- Used diagnostic tools to identify hardware failures and replace non-functional components.
Site Clerk
Santa Ana Unified School District
01.2019 - 06.2022
- Trouble shoot student chrome book, hotspots, staff HP desktop, Network, Apple OS, Sharp Printer.
- Manage and keep track of electrical equipment inventory
- Translate and communicate instructions to parents in Spanish relating to tech.
- Issue out chrome book and other equipment to school with over 200 students utilizing Destiny system.
- File electronic insurance claims to Worth Ave Group insurance company.
- Register equipment bar codes into Destiny Catalog system.
- Firmware and other software updates on tech systems.
- Analyzed tech issues to identify troubleshooting methods needed for quick remediation.
Education
Cisco Certified Network Associate
01-2024
Security + Certification
01-2024
Network + Certification
01-2023
CompTIA A+ Certification
2022
Bachelor of Arts - Criminal Justice
San Diego State University
San Diego, CA2013
Associate of Arts - undefined
Santa Ana Community College
Santa Ana, CA2010
Skills
- CCNA Certification
- Security Certification
- Network Certification
- CompTIA A Certification
- Microsoft End Point Manager
- Google Admin Console
- Jamf Apple Device Management
- Administrative support
- Cisco Networking
- Organizational skills
- Ticketing Systems
- Computer Configurations
- Spanish
Timeline
Network Technician
Santa Ana Unified School District
06.2023 - Current
Computer Tech - 2
Santa Ana Unified School District
07.2022 - 06.2023
Site Clerk
Santa Ana Unified School District
01.2019 - 06.2022
Associate of Arts - undefined
Santa Ana Community College
Cisco Certified Network Associate
Security + Certification
Network + Certification
CompTIA A+ Certification
Bachelor of Arts - Criminal Justice
San Diego State University
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