JOSE ANTONIO CASTILLO BALAN
Newmarket,Ontario
Summary
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
4
4
years of professional experience
1
1
Certification
Work History
SERVER
Made in Mexico
05.2023 - Current
- Served food and beverages to patrons and immediately remedied issues with orders
- Satisfied customers by topping off drinks and offering condiments, napkins and other items
- Provided excellent customer service by anticipating needs and responding promptly to requests
- Greeted and accommodated guests, building positive experience from first interaction
- Demonstrated ability to interact with customers in a friendly and professional manner.
PREP COOK
DONNELYS RESTAURANT
12.2019 - 06.2023
- Maintained clean and orderly kitchen by regularly washing dishes, sanitizing surfaces and taking out trash
- Prepped vegetables and ingredients by washing, chopping and dicing
- Organized and labeled stock of ingredients to maintain needed inventory levels
- Measured and weighed food items to comply with portion requirements
- Sliced meats to prepare for cooking and assembly of menu items
- Prepared dishes in fast-paced environment working with teammates to maintain high customer satisfaction rate
- Checked quality of food products to meet high standards
- Provided exceptional service to high volume of daily customers
- Operated POS terminals to input orders, split bills and calculate totals
- Displayed enthusiasm and knowledge about restaurant's menu and products
- Greeted customers, answered questions and recommended specials to increase profits
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
SERVER
DONNELYS RESTAURANT
01.2021 - 06.2023
- Provided excellent customer service by anticipating needs and responding promptly to requests
- Greeted and accommodated guests, building positive experience from first interaction
- Demonstrated ability to interact with customers in a friendly and professional manner.
Education
Bachelor of AccountingTax Law -
UNAM - MEXICO CITY
01.2007
Skills
- High-Volume Dining
- Table Setting Arrangements
- Point of Sale (POS) System Operations
- Dining Customer Service
- Check Payment Processing
- Dish Preparation
- Transactions and Cash Handling
Languages
Spanish
Native or Bilingual
English
Full Professional
Certification
Smart Serve
Timeline
SERVER
Made in Mexico
05.2023 - Current
SERVER
DONNELYS RESTAURANT
01.2021 - 06.2023
PREP COOK
DONNELYS RESTAURANT
12.2019 - 06.2023
Bachelor of AccountingTax Law -
UNAM - MEXICO CITY
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