Jose Angel Chavez Manzo
San Diego
Summary
Dedicated Front Office Supervisor with expertise in client relations, effective communication, and problem-solving. Committed to enhancing guest experiences through leadership development and workflow optimization.
Overview
3
3
years of professional experience
Work History
Front Office Supervisor
Surfer Beach Hotel
San Diego
08.2024 - Current
- Resolved guest complaints with professionalism and empathy, enhancing guest satisfaction.
- Handled guest complaints and resolved issues with professionalism and empathy.
- Coordinated room assignments and maintained accurate reservation records.
- Utilized hotel management software to track bookings and manage billing processes.
- Coordinated with other departments to ensure smooth operations.
- Provided leadership, insight, and mentoring to newly hired employees to supply knowledge of various company programs.
- Maintained accurate records of all guests' bookings and payments
- Provided information about hotel services and assisted guests with inquiries, promoting a positive guest experience.
- Assisted guests with inquiries and provided information about hotel services.
- Responded promptly to inquiries from guests or potential customers via phone or email.
Assistant Youth Camp Coordinator
Mendocino Community Center
Mendocino City
06.2023 - 07.2023
- Coordinated planning and organization of recreational events and programs for youth, enhancing engagement and participation.
- Led group activities to promote teamwork and social skills among campers.
- Supervised daily camp operations, ensuring a safe environment for all participants.
- Supervised campers during meals and other activities to ensure the safety of all participants.
- Mediated conflict resolution among campers, fostering a supportive and positive atmosphere.
- Monitored for signs of physical and emotional distress and stopped activities to administer care when appropriate.
- Guided campers in building confidence and self-esteem through consistent mentorship and encouragement.
- Encouraged positive social interactions among campers from different backgrounds by organizing team-building exercises.
- Communicated effectively with parents regarding camper progress and needs.
- Communicated camper needs, progress, and attitudes in weekly staff meetings and made appropriate program adjustments.
- Demonstrated positive behavior as a role model for campers during all activities.
Education
High School Diploma -
Mendocino Highschool
Mendocino City, CA06-2023
Skills
- scheduling and coordination
- Client relations
- project planning
- business software proficiency
- workflow optimization
- Effective multitasking
- Attention to detail
- Problem solving
- Issue handling
- Effective communication
- Written communication
- Leadership development
Timeline
Front Office Supervisor
Surfer Beach Hotel
08.2024 - Current
Assistant Youth Camp Coordinator
Mendocino Community Center
06.2023 - 07.2023
High School Diploma -
Mendocino Highschool