Jose Amador Rivera
Long Beach
Summary
Proven customer service expert from Jack in the Box, adept in conflict resolution and time management, enhanced Manuel’s Tree Trimming Services' efficiency through innovative strategies. Demonstrated reliability, significantly improving customer retention and satisfaction. Skilled in web design, continuously elevating service quality by integrating technology and empathy in client interactions.
Overview
3
3
years of professional experience
Work History
Cashier
Jack in the Box
03.2022 - 01.2025
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Mitigated customer issues adeptly, resulting in better retention and satisfaction.
- Delivered exceptional customer service, leading to repeat bookings and referrals.
- Provided excellent customer service, addressing concerns and resolving issues promptly.
- Delivered exemplary customer service to customers and colleagues.
Tree Trimmer
Manuel’s Tree Trimming Services
06.2022 - 08.2024
- Increased curb appeal for residential properties through meticulous trimming of trees and shrubs.
- Reduced potential hazards by identifying and removing damaged or diseased limbs promptly.
- Safeguarded surrounding property with careful planning and attention to detail during tree removal projects.
- Maximized equipment lifespan by diligently cleaning tools after each use, reducing repair costs over time.
- Streamlined work processes for increased efficiency, implementing best practices for tree trimming and removals.
- Mitigated risks associated with hazardous trees near power lines through close collaboration with utility companies during removal operations.
- Ensured environmental sustainability through responsible disposal of debris from trimming and removal projects.
- Boosted productivity levels within the team by sharing knowledge about new techniques or innovative strategies for managing complex projects effectively.
- Interpreted job site supervisor's orders and technical documentation to complete accurate work.
- Kept current on industry trends through continuous education efforts such as attending workshops or reading relevant publications related to arboriculture advancements.
- Mixed and sprayed fertilizers, herbicides and insecticides onto shrubs, trees, and grass.
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Time management skills
- Reliability and punctuality
- Conflict resolution
- Continuous improvement mindset
- Quality control procedures
- Computer-aided manufacturing
- Visual communication
- Web design
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Tree Trimmer
Manuel’s Tree Trimming Services
06.2022 - 08.2024
Cashier
Jack in the Box
03.2022 - 01.2025
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