Jose Alfredo Bolivar Solis
Montreal,QC
Summary
I focus on enhancing brand awareness and client acquisition through effective communication and team collaboration. Skilled in negotiation and project management, I excel in delivering exceptional customer service, as demonstrated at Rogers Communications, boosting customer loyalty and satisfaction.
Overview
10
10
years of professional experience
Work History
Business Administrator
Massobrio Maquinaria C.A.
El Tigre, Venezuela
12.2022 - 06.2024
- Managed day-to-day development issues.
- Assisted in the development of marketing materials for business promotion, contributing to increased brand awareness and client acquisition.
- Developed strong relationships with clients and vendors, ensuring timely communication and issue .
- Developed monthly reports.
- Observed all laws, regulations and other applicable obligations.
Customer Support Specialist
Rogers Communications
Montreal, QC
06.2019 - 09.2022
- Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
- Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer calls and emails to answer questions about products and services.
- Handled escalated support cases with diplomacy and tact, successfully defusing tense situations between the company and its customers.
Customer Service Representative
Morneau Shepell
Montreal, QC
07.2014 - 05.2018
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Education
Post-Degree Certificate - International Business
HEC Montréal
Montreal, QC05.2015
Bachelors Degree - Political Science With International Relations
McGill University
Montreal, QC05.2012
Associate Of Arts - Pre-law And Political Science
Seminole Community College
Orlando, Florida, USA12.2008
Skills
- Eye for detail
- Team Collaboration
- Effective Communication
- Negotiation
- Sales management
- Project Management
Languages
English
Native or Bilingual
French
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Business Administrator
Massobrio Maquinaria C.A.
12.2022 - 06.2024
Customer Support Specialist
Rogers Communications
06.2019 - 09.2022
Customer Service Representative
Morneau Shepell
07.2014 - 05.2018
Post-Degree Certificate - International Business
HEC Montréal
Bachelors Degree - Political Science With International Relations
McGill University
Associate Of Arts - Pre-law And Political Science
Seminole Community College