Summary
Overview
Work History
Education
Skills
Languages
Certification
Accomplishments
Timeline
Generic

Jose Adriano Cuenca

Redondo Beach

Summary

Knowledgeable professional with several years of experience bringing planning and problem-solving abilities. Focused on maximizing resource utilization to support scalable operations and increase bottom-line profitability. Organized and systematic with natural relationship-building and leadership talents.

Overview

23
23
years of professional experience
1
1
Certification

Work History

Operations Manager

1109
Redondo Beach
09.2021 - Current
  • Supervised day-to-day workflow in order to maximize productivity and maintain quality standards.
  • Identified areas of deficiency and performed root-cause analysis to solve problems.
  • Tracked and replenished inventory to maintain par levels.
  • Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
  • Delivered positive customer experiences by implementing effective quality assurance practices.
  • Maintained accurate inventory records to track stock levels and minimize costs.
  • Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.

Parent Volunteer

Beryl Heights Elementary School
Redondo Beach
08.2018 - 05.2025
  • Provided support to teachers in classrooms, libraries, computer labs and other areas as needed.
  • Participated in parent teacher conferences as needed.
  • Reinforced teachers' instruction by helping small groups with concepts.
  • Assisted with organizing field trips for students.

Manager

PL Cuenca Jewels
Lipa City
03.2002 - 10.2012
  • Established processes to ensure efficient workflow throughout the organization.
  • Enforced customer service standards and resolved customer problems to uphold quality service.
  • Mediated conflicts between employees and facilitated effective resolutions to disputes.
  • Ensured compliance with regulatory requirements and industry standards.
  • Oversaw daily operations, maintaining efficiency and quality standards.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Implemented quality control measures to uphold company standards.
  • Assigned tasks to associates to fit skill levels and maximize team performance.
  • Maintained up-to-date records of employee attendance, payroll information, vacation requests.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Negotiated contracts with vendors to secure favorable terms and pricing.
  • Identified needs of customers promptly and efficiently.

Education

Graduate Certificate - Entrepreneurship

De La Salle
Lipa City, Philippines
03-2002

Skills

  • Workflow management
  • Inventory management
  • Quality assurance
  • Customer service
  • Problem solving
  • Team building
  • Customer relations
  • Attention to detail
  • Budget management
  • Effective communication
  • Cost reduction strategies

Languages

English
Professional
Tagalog
Professional

Certification

  • Pharmacy Technician Certificate
  • Basic Life Support (BLS)

Accomplishments

  • President of the Asian Club-Marymount College Palos Verdes, CA

Timeline

Operations Manager

1109
09.2021 - Current

Parent Volunteer

Beryl Heights Elementary School
08.2018 - 05.2025

Manager

PL Cuenca Jewels
03.2002 - 10.2012

Graduate Certificate - Entrepreneurship

De La Salle

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Jose Adriano Cuenca