JOSE A VEREO
San Diego,CA
Overview
13
13
years of professional experience
Work History
Store Manager
Vitamin World
10.2023 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Developed strategies for attracting new customers by analyzing demographic data and conducting targeted marketing initiatives.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Collaborated with upper management to develop strategic plans for store growth and expansion.
Operations Supervisor
Flagship Airport Services
09.2022 - 10.2023
- Prioritized safety training sessions for all team members, reducing workplace accidents significantly over time.
- Collaborated with building managers to address specific facility needs and concerns in a timely manner.
- Coordinated special projects such as deep cleans or event setup, ensuring all tasks were completed on time and to the highest standard possible.
- Trained staff on safe operation of cleaning equipment, tools, devices and chemical and cleaning agents to efficiently perform duties and reduce harm to floors, fixtures, staff and environment.
- Managed scheduling and workload distribution, maximizing productivity without overwhelming team members or compromising quality of work.
- Complied with regulatory requirements by maintaining accurate records of operations activities and reporting incidents in a timely manner.
- Improved airport safety by conducting regular inspections and addressing potential hazards promptly.
Asssistant Manager
Vitamin World
09.2016 - 09.2022
- -High volume prospecting for new leads/customers/business
- Networked at events and by phone to expand business profits and revenues.
- Provided customers with exceptional care and attention.
- Answered questions regarding the store and its merchandise.
- Trained and served as a peer coach for new sales associates.
- Helped customers with questions, problems and complaints in person and via telephone.
- Reached out to customers after completed sales to evaluate satisfaction and determine immediate service requirements.
Warehouse Man/ Driver
Resource Floors
06.2015 - 09.2016
- Compiling inventory reports and issuing them to management.
- Ensure all inventory and stock management systems are maintained accurately, within the agreed parameters and in a timely manner.
- Moved stock and other materials to and from storage and production areas and loading docks.
- Verified each delivery against shipping instructions before delivering to customers.
- Picked up incoming stock and delivered materials to designated locations.
Second Assistant
Vitamin World
05.2013 - 07.2015
- Operate a cash register, check and credit card transactions with accuracy.
- Alert customers to upcoming sales events and promotions.
- Resolve all customer complaints in a professional manner while prioritizing customer satisfaction.
- Determined customer needs by asking relevant questions and listening actively to the responses.
- Share best practices for sales and customer service with other team members to help improve the store's efficiency.
Sales associate
The Vitamin Shoppe
11.2012 - 05.2013
- Stock and replenish merchandise according to store merchandising layouts.
- Priced merchandise, stocked shelves and took inventory of supplies.
- Welcomed customers into the store and helped them locate items.
- Resolve all customer complaints in a professional manner while prioritizing customer satisfaction.
- Actively pursue personal learning and development opportunities.
Sales
General Nutrition Center
04.2011 - 11.2012
- Operate a cash register, check and credit card transactions with accuracy.
- Stock and replenish merchandise according to store merchandising layouts.
- Priced merchandise, stocked shelves and took inventory of supplies.
- Completed all point of sale opening and closing procedures, including counting the contents of the cash register.
- Cultivated a customer-focused shopping environment by greeting to all customers in a friendly manner.
Skills
- Bilingual
- Strong conflict resolution skill
- Excellent customer service skill
- Highly competitive
- Strong work ethic
- Leadership – result oriented and goals achiever
Timeline
Store Manager
Vitamin World
10.2023 - Current
Operations Supervisor
Flagship Airport Services
09.2022 - 10.2023
Asssistant Manager
Vitamin World
09.2016 - 09.2022
Warehouse Man/ Driver
Resource Floors
06.2015 - 09.2016
Second Assistant
Vitamin World
05.2013 - 07.2015
Sales associate
The Vitamin Shoppe
11.2012 - 05.2013
Sales
General Nutrition Center
04.2011 - 11.2012
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