Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
Managed inventory control, cash control, and store opening and closing procedures.
Improved customer satisfaction through staff training in customer service and product knowledge.
Developed strategies for attracting new customers by analyzing demographic data and conducting targeted marketing initiatives.
Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
Collaborated with upper management to develop strategic plans for store growth and expansion.
Operations Supervisor
Flagship Airport Services
09.2022 - 10.2023
Prioritized safety training sessions for all team members, reducing workplace accidents significantly over time.
Collaborated with building managers to address specific facility needs and concerns in a timely manner.
Coordinated special projects such as deep cleans or event setup, ensuring all tasks were completed on time and to the highest standard possible.
Trained staff on safe operation of cleaning equipment, tools, devices and chemical and cleaning agents to efficiently perform duties and reduce harm to floors, fixtures, staff and environment.
Managed scheduling and workload distribution, maximizing productivity without overwhelming team members or compromising quality of work.
Complied with regulatory requirements by maintaining accurate records of operations activities and reporting incidents in a timely manner.
Improved airport safety by conducting regular inspections and addressing potential hazards promptly.
Asssistant Manager
Vitamin World
09.2016 - 09.2022
-High volume prospecting for new leads/customers/business
Networked at events and by phone to expand business profits and revenues.
Provided customers with exceptional care and attention.
Answered questions regarding the store and its merchandise.
Trained and served as a peer coach for new sales associates.
Helped customers with questions, problems and complaints in person and via telephone.
Reached out to customers after completed sales to evaluate satisfaction and determine immediate service requirements.
Warehouse Man/ Driver
Resource Floors
06.2015 - 09.2016
Compiling inventory reports and issuing them to management.
Ensure all inventory and stock management systems are maintained accurately, within the agreed parameters and in a timely manner.
Moved stock and other materials to and from storage and production areas and loading docks.
Verified each delivery against shipping instructions before delivering to customers.
Picked up incoming stock and delivered materials to designated locations.
Second Assistant
Vitamin World
05.2013 - 07.2015
Operate a cash register, check and credit card transactions with accuracy.
Alert customers to upcoming sales events and promotions.
Resolve all customer complaints in a professional manner while prioritizing customer satisfaction.
Determined customer needs by asking relevant questions and listening actively to the responses.
Share best practices for sales and customer service with other team members to help improve the store's efficiency.
Sales associate
The Vitamin Shoppe
11.2012 - 05.2013
Stock and replenish merchandise according to store merchandising layouts.
Priced merchandise, stocked shelves and took inventory of supplies.
Welcomed customers into the store and helped them locate items.
Resolve all customer complaints in a professional manner while prioritizing customer satisfaction.
Actively pursue personal learning and development opportunities.
Sales
General Nutrition Center
04.2011 - 11.2012
Operate a cash register, check and credit card transactions with accuracy.
Stock and replenish merchandise according to store merchandising layouts.
Priced merchandise, stocked shelves and took inventory of supplies.
Completed all point of sale opening and closing procedures, including counting the contents of the cash register.
Cultivated a customer-focused shopping environment by greeting to all customers in a friendly manner.