Overview
Work History
Skills
Timeline
Generic

JOSE A VEREO

San Diego,CA

Overview

13
13
years of professional experience

Work History

Store Manager

Vitamin World
10.2023 - Current
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Developed strategies for attracting new customers by analyzing demographic data and conducting targeted marketing initiatives.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Collaborated with upper management to develop strategic plans for store growth and expansion.

Operations Supervisor

Flagship Airport Services
09.2022 - 10.2023
  • Prioritized safety training sessions for all team members, reducing workplace accidents significantly over time.
  • Collaborated with building managers to address specific facility needs and concerns in a timely manner.
  • Coordinated special projects such as deep cleans or event setup, ensuring all tasks were completed on time and to the highest standard possible.
  • Trained staff on safe operation of cleaning equipment, tools, devices and chemical and cleaning agents to efficiently perform duties and reduce harm to floors, fixtures, staff and environment.
  • Managed scheduling and workload distribution, maximizing productivity without overwhelming team members or compromising quality of work.
  • Complied with regulatory requirements by maintaining accurate records of operations activities and reporting incidents in a timely manner.
  • Improved airport safety by conducting regular inspections and addressing potential hazards promptly.

Asssistant Manager

Vitamin World
09.2016 - 09.2022
  • -High volume prospecting for new leads/customers/business
  • Networked at events and by phone to expand business profits and revenues.
  • Provided customers with exceptional care and attention.
  • Answered questions regarding the store and its merchandise.
  • Trained and served as a peer coach for new sales associates.
  • Helped customers with questions, problems and complaints in person and via telephone.
  • Reached out to customers after completed sales to evaluate satisfaction and determine immediate service requirements.

Warehouse Man/ Driver

Resource Floors
06.2015 - 09.2016
  • Compiling inventory reports and issuing them to management.
  • Ensure all inventory and stock management systems are maintained accurately, within the agreed parameters and in a timely manner.
  • Moved stock and other materials to and from storage and production areas and loading docks.
  • Verified each delivery against shipping instructions before delivering to customers.
  • Picked up incoming stock and delivered materials to designated locations.

Second Assistant

Vitamin World
05.2013 - 07.2015
  • Operate a cash register, check and credit card transactions with accuracy.
  • Alert customers to upcoming sales events and promotions.
  • Resolve all customer complaints in a professional manner while prioritizing customer satisfaction.
  • Determined customer needs by asking relevant questions and listening actively to the responses.
  • Share best practices for sales and customer service with other team members to help improve the store's efficiency.

Sales associate

The Vitamin Shoppe
11.2012 - 05.2013
  • Stock and replenish merchandise according to store merchandising layouts.
  • Priced merchandise, stocked shelves and took inventory of supplies.
  • Welcomed customers into the store and helped them locate items.
  • Resolve all customer complaints in a professional manner while prioritizing customer satisfaction.
  • Actively pursue personal learning and development opportunities.

Sales

General Nutrition Center
04.2011 - 11.2012
  • Operate a cash register, check and credit card transactions with accuracy.
  • Stock and replenish merchandise according to store merchandising layouts.
  • Priced merchandise, stocked shelves and took inventory of supplies.
  • Completed all point of sale opening and closing procedures, including counting the contents of the cash register.
  • Cultivated a customer-focused shopping environment by greeting to all customers in a friendly manner.

Skills

  • Bilingual
  • Strong conflict resolution skill
  • Excellent customer service skill
  • Highly competitive
  • Strong work ethic
  • Leadership – result oriented and goals achiever

Timeline

Store Manager

Vitamin World
10.2023 - Current

Operations Supervisor

Flagship Airport Services
09.2022 - 10.2023

Asssistant Manager

Vitamin World
09.2016 - 09.2022

Warehouse Man/ Driver

Resource Floors
06.2015 - 09.2016

Second Assistant

Vitamin World
05.2013 - 07.2015

Sales associate

The Vitamin Shoppe
11.2012 - 05.2013

Sales

General Nutrition Center
04.2011 - 11.2012
JOSE A VEREO