Jose Villa
Placentia
Summary
Highly organized and motivated employee with strong time management and organizational skills. Eager to apply skills in various environments and seeking entry-level opportunities to expand skill set and contribute to company growth. Known for punctuality and dedication to providing excellent customer service and maintaining a positive attitude, actively pursuing employment options where these qualities can make a difference.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Pharmacy Assistant
Kaiser Permanente
06.2013 - Current
- Provided excellent customer service by assisting patients with prescription inquiries, medication questions, and general pharmacy needs
- I have trained staff and provided technical support for EPIC system, helping team members navigate software functionalities and troubleshoot issues
- Updated and submitted documentation for insurance, store and liability purposes.
- Place IT tickets when needed for repairs and help troubleshoot
- Compiled customer demographic, allergy and medical history background.
- In charge of placing medication orders and stock them up
Pharmacy Call Center Representative
Kaiser Permanente
01.2014 - Current
- Provided high-quality customer service through phone, email, and chat, addressing inquiries, resolving issues, and ensuring customer satisfaction
- Worked with team members and other departments to address customer concerns, improve processes, and ensure service consistency
- Participated in ongoing training programs to enhance product knowledge, improve communication skills, and stay updated on industry trends
- Assisted customers with troubleshooting technical issues, providing step-by-step guidance, and escalating unresolved problems as needed
Education
Some College (No Degree) -
Cypress College
Cypress, CAHigh School Diploma -
Valencia High School
Placentia, CASkills
- Microsoft Office Suite (Excel, Word, PowerPoint)
- Experience with EMR system (EPIC)
- Troubleshooting and IT support
- Creative problem solving
- Delegation
- Tech-Savvy
Certification
- Google IT Support Professional Certificate
Languages
Spanish
Professional Working
Timeline
Pharmacy Call Center Representative
Kaiser Permanente
01.2014 - Current
Pharmacy Assistant
Kaiser Permanente
06.2013 - Current
Some College (No Degree) -
Cypress College
High School Diploma -
Valencia High School
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