Jose V. Bautista
Canoga Park
Summary
Experienced Senior Supervisor with over 10 years of supervisor experience. Proven track record of running various bases across different regions. Strong team collaboration and excellent problem-solving skills
Overview
20
20
years of professional experience
Work History
Customer Service Senior Supervisor
Hollywood & Canoga District
03.2021 - Current
- Supervise union and management employees in a fast-paced, high-demand environment, ensuring all compliance and regulatory work is completed accurately and on schedule.
- Utilize SAP to analyze labor and non-labor charges, identify discrepancies, and report variances exceeding established thresholds.
- Partner with union representatives and labor relations to address collective bargaining agreement (CBA) matters, resolve shop committee inquiries, and manage grievance resolution effectively and in a timely manner.
- Coach and mentor Customer Service Field Operations Supervisors, fostering leadership development and preparing team members for advancement opportunities.
- Collaborate with Gas Operations supervision to respond to field damages, including broken and blowing lines, and conduct on-site customer visits to assess issues and support timely resolution.
- Coordinate with cross-functional teams (Gas Operations, Dispatch, Maintenance & Repair, Public Affairs) during major outages and emergency events to restore gas service safely, efficiently, and in compliance with safety standards.
- Provide Area Manager coverage during absences, partnering with senior leadership to maintain operational continuity and support strategic decision-making.
- Oversee payroll processes, ensuring accurate accounting, proper use of internal orders (IOs), and effective tracking of refundable work to meet budget targets and financial objectives.
Customer Service Supervisor
Field Operations (Hollywood, Glendale, and Canoga Districts)
03.2017 - 03.2021
- Oversaw district-level customer service operations, ensuring full compliance with company policies, procedures, and Cal OSHA safety regulations.
- Monitored and optimized district budget performance using CSF reporting and analytics, effectively managing workload and reducing overtime costs.
- Cultivated strong customer relationships while resolving complex escalations, including high-priority complaints and CPUC cases.
- Analyzed On/Off Premise time data to identify irregularities, conduct investigations, and implement process improvements to enhance operational efficiency.
- Led, coached, and mentored field personnel, delivering performance feedback and partnering with local management to drive continuous improvement.
Field Instructor Customer Service
Pico Rivera, CA
09.2015 - 03.2017
- Conducted initial field rides with ETR and ETR-A personnel following completion of centralized training at the Pico Rivera facility.
- Performed follow-up field evaluations for established employees, providing detailed feedback and performance insights to supervision after each observation.
- Completed and submitted all required reports, including job performance and Alert Driving observations, accurately and within established timelines using F.A.C.T.
Meter Reading Analyst “V” Assignment
Gas Company
02.2008 - 10.2008
- Supported implementation of the Remote Access Meter Reading (RAMR) program by facilitating the automation of over 100,000 meters.
- Utilized AMIGO GIS mapping software to design and optimize manual, drive-by, and hybrid meter reading routes across multiple districts.
- Communicated proactively with customers to coordinate access and provide notifications regarding RAMR installation activities.
- Contributed to operational efficiency improvements by reducing meter reading workforce requirements in RAMR-served areas by approximately 20%.
Energy Technician Residential Gas Company
11.2006 - 02.2008
- Performing all duties
Education
Bachelor of Science - Business Administration, Marketing Management
California State University of Los Angeles
Los Angeles, CA06-2005
Certified in Computer Assistance Program - Excel
California State University of Los Angeles
Los Angeles, CA04-2005
Skills
- Data analysis
- Employee supervision
- Compliance
- Process monitoring and improvement
- Training and mentoring
- Decision-making
Languages
Spanish
Native or Bilingual
Timeline
Customer Service Senior Supervisor
Hollywood & Canoga District
03.2021 - Current
Customer Service Supervisor
Field Operations (Hollywood, Glendale, and Canoga Districts)
03.2017 - 03.2021
Field Instructor Customer Service
Pico Rivera, CA
09.2015 - 03.2017
Meter Reading Analyst “V” Assignment
Gas Company
02.2008 - 10.2008
Energy Technician Residential Gas Company
11.2006 - 02.2008
Certified in Computer Assistance Program - Excel
California State University of Los Angeles
Bachelor of Science - Business Administration, Marketing Management
California State University of Los Angeles