Jose Valles

· Support both customers and technicians within the service center with the Parts they need to complete repairs essentially making it possible for the customer to receive there vehicle back in a timely manner

· Source parts from various service centers/ place orders to warehouses

· Prepare internal orders for shipment to other service center locations

· Process and return warranty part shipments for quality assurance including handling hazardous material such as High Voltage Battery Batteries

· Put away stock and receive special order parts for Parts Hold Vehicles updating all notes in SCA

· Manage inventory by performing daily counts, reporting discrepancies

· Organize and maintain Parts department by throwing away empty boxes sweeping and making it look presentable

· Escalating any parts needed to Regional Parts Manager via emails. Essentially for vehicles on parts hold or delivery escalation vehicles ( end of quarter )

· Pickup and transport parts using company truck or forklift ( Old Dominion Shipments )

· Use Microsoft Excel to run reports ( Aging Report ) to ensure all parts have been ordered/ sourced for vehicles currently on Hold

• Tracked orders and notified customers of status or potential delays.
• Trained new employees on logistics procedures, promoting a consistent approach across the team.
• Collaborated with sales and customer service teams to address client concerns and expedite orders when necessary.
• Ensured compliance with industry regulations, reducing the risk of fines or penalties.

• Received incoming shipments, compared contents against associated records and transmitted to proper department.
• Packaged goods in safe containers to prepare for shipping, adhering to packaging protocols.
• Used pallet jacks and dollies to load and unloaded goods from trucks and containers.
• Reduced shipping errors through meticulous inspection of outgoing packages and double-checking labels.

• Conducted regular performance evaluations of staff members, identifying areas for improvement and providing constructive feedback.
• Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
• Managed daily operations, including budgeting, scheduling, and reporting activities related to parts sales.
• Oversaw merchandising efforts within the store, ensuring that products were displayed effectively to maximize visibility and stimulate sales growth.

• Maintained workplace safety by adhering to company guidelines and promptly addressing potential hazards.
• Enhanced loading efficiency by implementing proper lifting techniques and utilizing appropriate equipment.
• Reduced cargo damage by securely fastening and organizing items in accordance with shipment requirements.
• Picked, received and loaded orders using forklift or pallet jack and inspected and maintained warehouse machines.