Josée Vallée

Work History

Team Leader

Synagri

02.2016 - Current

Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
Managed conflict resolution among team members, fostering a positive and collaborative work environment.
Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
Established open and professional relationships with team members to achieve quick resolutions for various issues.
Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
Coordinated resources effectively to meet project deadlines and achieve desired results.
Increased customer satisfaction with prompt and accurate issue resolution, leading dedicated customer service team.
Built and maintained strong client relationships, leading to repeat business and referrals.
Led by example, demonstrating commitment and professionalism that inspired team members to excel.
Evaluated customer needs and feedback to drive product and service improvements.
Attracted potential customers by answering [Product or Service] questions and suggesting information about other products and services.
Coordinated with other departments to resolve customer issues more efficiently, enhancing overall service experience.
Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
Increased sales by building strong customer relationships and providing excellent service.
Helped customers locate products and checked store system for merchandise at other sites.
Assisted customers with prompt and polite support in-person and via telephone.
Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
Managed inventory to ensure optimal stock levels, minimizing overstock and out-of-stock situations.
Built rapport with repeat customers, fostering long-term loyalty to the brand.
Trained new hires on company policies, procedures, sales tactics helping them integrate seamlessly into the team.
Facilitated smooth office operations by managing inventory of supplies, placing orders as needed, and maintaining organized storage areas.
Safeguarded sensitive information with strict adherence to confidentiality policies when handling personnel records and confidential documents.
Managed multiple priorities simultaneously through effective time management practices, ensuring all tasks were completed on schedule while maintaining a high level of accuracy.
Boosted overall office organization with meticulous filing systems that enabled easy retrieval of essential documents when required.
Prepared and edited documents to produce precise, accurate and professional communication.
Volunteered to help with special projects of varying degrees of complexity.

Owner Operator

Canadian Paint and Wallpaper

05.2007 - 09.2015

Managed day-to-day business operations.
Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
Increased customer satisfaction by providing high-quality services and timely communication.
Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
Established strong relationships with suppliers, ensuring consistent delivery of goods and services at competitive prices.
Negotiated contracts with vendors to secure favorable terms for the business.
Assessed income and expenses and adapted plans to improve profit levels.

Summary

Overview

Work History

Team Leader

Owner Operator

Education

High School Diploma -

Skills

Languages

Certification

Timeline

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