JOSE VALDEZ
Bell,CA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. A strong back ground in IT customer support and high level events/meeting. Seeking a position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
13
13
years of professional experience
Work History
AV/IT Specialist
Caltech - Advancement And Alumni Relations
04.2023 - Current
- Manage hardware and software inventory, ensuring timely updates and replacements as needed.
- Document support interactions for future reference.
- Configure hardware, devices, and software to set up work stations for employees.
- Reduce downtime by identifying potential issues and resolving them proactively.
- Provide support for high level in person or hybrid meetings
- Develop and document standard operating procedures for consistent IT service delivery across the organization.
- Work closely with Caltech's core information technology team.
IT Coordinator
Synergy Academies
07.2021 - 04.2023
- PBX Phone System Configuration
- Respond to requests for assistance with Google classroom, internet connectivity, hotspot usage, in-room equipment problems
- Maintain inventory records for all equipment at school site and generate inventory reports upon request
- Create documentation to educate employees on troubleshooting low-level issues.
- Assist Executive team with high level meetings and events.
Collaboration Services Technician
Twitch Interactive
07.2017 - 06.2021
- Responsible for technical aspects of all hybrid/in-person meetings and events.
- Service audio/video control systems and conferencing equipment.
- Create documentation to empower users to extend their skills.
- Identify and improve internal processes to create efficient workflows.
- Respond to help desk tickets to assist users and meet our service level agreements.
- Provide extended support to other offices in different time zones.
Audio Visual Technician
City Of Lakewood
06.2013 - Current
- Setup and breakdown of all audio-visual equipment for city meetings
- Supervised production planning with government officials to determine appropriate technology tools
- Work with outside vendors to rent all equipment needed for larger offsite events.
- Contributed to increased client satisfaction by providing timely support during live events.
Technology Assistant
Los Angeles Unified School District
01.2011 - 10.2016
- Organize classroom materials to help teachers prepare for daily instruction and activities
- Install and update testing software on iPads and Apple OS devices
- Maintained our PC/Mac lab with the appropriate software.
- Support student learning objectives through personalized educational plans
- Research technology solutions for student, teacher and administrator success.
- Operate audio/visual equipment for assemblies, meetings, and ceremonies.
Education
Bachelor of Science - Audio Engineering
Art Institute of California - Los Angeles
Santa Monica, CA06.2013
Skills
- Helpdesk Support (JIRA, ServiceNow, Spiceworks)
- Mobile Device Management (JAMF Pro)
- Video Conferencing(Zoom, Google Meet, Microsoft Teams)
- Video Editing(Adobe Premiere)
- Hardware and Software Installation
- Employee offboarding and onboarding
- Microsoft Power Automate/PowerApps
- Event Production
- Office 365
- Inventory Management
- Calm Under Pressure
Timeline
AV/IT Specialist
Caltech - Advancement And Alumni Relations
04.2023 - Current
IT Coordinator
Synergy Academies
07.2021 - 04.2023
Collaboration Services Technician
Twitch Interactive
07.2017 - 06.2021
Audio Visual Technician
City Of Lakewood
06.2013 - Current
Technology Assistant
Los Angeles Unified School District
01.2011 - 10.2016
Bachelor of Science - Audio Engineering
Art Institute of California - Los Angeles
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