JOSE ULLOA
Calgary,AB
Summary
Dedicated Team leader and field service representative, eager to provide high quality customer service establishing proper communication and relationship, also successful leader in delegating work and motivating members to accomplish the company's goals.
Respect and team worker with any department when needed
Overview
16
16
years of professional experience
Work History
Volunteer
Venezuelan Canadian Association of Calgary
Calgary, Alberta
07.2022 - Current
- Conducted research on potential grant opportunities for the organization.
- Assisted with fundraising efforts, including event planning and donor outreach.
- Helped coordinate transportation arrangements for volunteers who needed rides.
Team Lead / Field Service Representative
CHRISTIE INNOMED
CALGARY, Alberta
06.2020 - Current
- Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
- Trained new staff in relevant processes and procedures.
- Ensured compliance with company policies and procedures throughout the team.
- Maintained accurate records of employee attendance and task completion times.
- Delegated tasks appropriately according to individual skill sets.
- Performed regular installation, maintenance and repairs of X-Ray rooms, mobiles, DR or CR units, retrofit, ultrasound, C-arms
- Provided technical support and troubleshooting assistance to customers in the field.
- Utilized diagnostic tools to identify problems with customer equipment.
Volunteer
Trinity Baptist Church
Calgary, Alberta
10.2019 - Current
- Provided support for weekly Sunday services, including setting up chairs and equipment, preparing materials, and helping to clean up afterwards.
- Participated in outreach initiatives to engage new members of the congregation through activities such as visiting hospitals and nursing homes.
- Organized events such as Bible studies, youth groups, retreats, and other gatherings for church members.
- Greeted visitors on Sundays and provided them with information about services or other activities available at the church.
Truck Driver
Monarch Transportation
Calgary, Alberta
02.2019 - 06.2024
- Transported goods to and from specified destinations in accordance with delivery schedules.
- Checked vehicle for mechanical items and safety issues, maintained logs of working hours, monitored the vehicle's performance, and recorded any incidents.
- Inspected truck before and after trips, ensuring all safety regulations were followed.
- Maintained records such as vehicle logs, records of cargo, or billing statements in accordance with regulations.
- Complied with DOT requirements for background checks prior to operating a CMV.
Field Service Representative
Ulloa Gil Audiovisuales
Barquisimeto, Lara
02.2011 - 07.2018
- Provided technical support and troubleshooting assistance to customers in the field with ultrasound systems (Esaote, Samsung and Mindray)
- Demonstrated product features and functionality to customers.
- Resolved customer complaints quickly and professionally.
- Filled out work orders, repair logs and maintenance plans to document work completed.
Field Service Representative
Hospitalar del Centro
Barquisimeto, Lara
10.2008 - 01.2011
- Developed strong relationships with clients by providing excellent customer service.
- Performed installation, manintenace and repair of ultrasound and aesthetic laser systems (Esaote, Samsung and Candela)
- Prepared detailed service reports for each job assignment.
Education
Bachelor of Science - Electronics And Computer Engineering Technology
Universidad Yacambu
Cabudare, Lara, Venezuela08-2008
Skills
- System Installation, maintenance and repair
- 16 years of experience in the healthcare industry
- Ability to troubleshoot using schematics and service manuals
- ADP
- Customer service compliance
- Team worker
- Organization enthusiast
- Microsoft Suite
- DICOM / Network
Languages
English
Full Professional
French
Limited
Spanish
Native/ Bilingual
Timeline
Volunteer
Venezuelan Canadian Association of Calgary
07.2022 - Current
Team Lead / Field Service Representative
CHRISTIE INNOMED
06.2020 - Current
Volunteer
Trinity Baptist Church
10.2019 - Current
Truck Driver
Monarch Transportation
02.2019 - 06.2024
Field Service Representative
Ulloa Gil Audiovisuales
02.2011 - 07.2018
Field Service Representative
Hospitalar del Centro
10.2008 - 01.2011
Bachelor of Science - Electronics And Computer Engineering Technology
Universidad Yacambu
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