Jose Trejo
Anaheim
Summary
Guest Service and Group Sales professional coordinating guest support, group sales, cash control, and seasonal chargeback resolution in a high-traffic amusement setting. Handles 41+ guest inquiries per shift across phone, email, and in person, outbound prospecting, 8+ group sales arrivals per week, ticket issues, event-day arrivals, and 21+ seasonal chargeback cases per week while keeping service smooth for guests and accounting deadlines aligned. Leads and trains staff on dispute research and customer recovery to protect revenue and guest satisfaction.
Overview
19
19
years of professional experience
Work History
Delivery Driver
Amazon Flex
09.2021 - Current
- Delivered last-mile services, ensuring high customer satisfaction through timely and accurate deliveries.
- Managed delivery schedules to consistently meet performance expectations and optimize route efficiency.
- Delivered packages efficiently using GPS navigation and route optimization tools.
- Ensured timely deliveries by adhering to strict schedules and traffic regulations.
- Communicated effectively with customers for seamless delivery experiences.
Delivery Driver
Airspace
09.2021 - 01.2025
- Deliver time-sensitive medical, military, legal, and high-value shipments.
- Communicated regularly with operations team on route updates and service changes to ensure timely deliveries.
- Managed confidential and critical deliveries of medical specimens, blood products, and sensitive documentation to uphold strict compliance and safety standards.
Guest Service and Group Sales
Wild Rivers Water Park
04.2023 - 04.2024
- Transitioned to Guest Services and Group Sales after departmental restructuring
- Responded to guest inquiries via phone, email, and in person while providing exceptional customer service.
- Responded to guest inquiries via phone, email, and in person, delivering exceptional customer service to enhance guest satisfaction.
- Coordinated group sales arrivals and explained event packages, ensuring seamless experiences for all guests.
- Assisted guests with third-party ticket purchases and order issues.
- Conducted outbound prospecting and cold calls, generating new group sales opportunities to expand revenue potential.
- Collaborated daily with the accounting department to document, research, and resolve chargeback disputes within company deadlines.
Area Manager Intern
Amazon
06.2021 - 07.2021
- Managed and coached teams of 50–200 associates.
- Coached and managed teams of 50–200 associates to enhance team dynamics and performance.
- Developed and implemented employee recognition and engagement programs to boost morale and retention.
- Developed employee recognition and engagement programs.
- Collaborated with leadership to identify operational improvements and address employee concerns, fostering a positive work environment.
- Ensured adherence to security, safety, and loss prevention procedures.
- Learned all major fulfillment center operations and cross-functional processes.
Shift Manager
ALDI
11.2018 - 04.2021
- Led daily operations for a team of 25+ employees.
- Managed scheduling, staffing, and payroll to ensure optimal labor cost control.
- Resolved customer concerns to uphold high service standards and enhance customer satisfaction.
- Communicated corporate initiatives and operational updates to staff.
- Coordinated with vendors to maintain inventory levels and product availability.
- Mentored employees through coaching and performance management to support professional development.
- Ensured compliance with company policies, safety standards, and employment regulations.
- Maintained a clean, organized, and fully stocked store environment.
Front-End Customer Service Lead / Manager
Orchard Supply Hardware
12.2015 - 10.2018
- Increased front-end department sales by more than 50% within six months.
- Managed customer service operations, resolving complex customer issues to enhance satisfaction and loyalty.
- Led front-end operations and consistently achieved or exceeded sales goals.
- Trained and developed associates in hospitality, customer engagement, and suggestive selling.
- Coordinated cross-department initiatives, driving improvements in operational efficiency and teamwork.
- Reviewed operational reports to maximize profitability and productivity.
- Executed merchandising strategies and promotional campaigns. Ensured compliance with company policies and operational standards
Front-End Assistant | Membership Clerk | Human Resources Assistant | Sales Audit
Costco Wholesale
05.2007 - 12.2014
- Supervised daily operations in customer service, membership, merchandising, sales audit, inventory, vault operations, and cashier functions to ensure seamless service delivery.
- Assisted members with refunds, memberships, credit card applications, Costco Services, deliveries, and business accounts.
- Investigated register variances and processed credit card dispute resolutions.
- Managed employee relations and assisted in resolving workplace concerns.
- Coordinated annual Children's Miracle Network fundraising campaign, managing scheduling, logistics, employee training, and promotional displays to maximize participation and donations.
- Helped the warehouse achieve the top fundraising location for seven consecutive years.
- Created engaging merchandising displays in Electronics department, enhancing customer engagement and driving sales.
- Ensured compliance with company policies and operational procedures.
Education
No Degree - Paralegal Studies, Real Estate, Business Managemen
Fullerton College
Fullerton07.2030
No Degree - Business Admin., H.R. Retail Management Certificat
Santa Ana College
Santa Ana, CA03.2029
Skills
- Operations management
- Team leadership
- Inventory control
- Cash handling & auditing
- Payroll & scheduling
- Retail merchandising
- Point of sale systems
- Workforce scheduling
- Store audit compliance
- Loss prevention procedures
- Customer service excellence
- Performance management
- Employee relations
- Conflict resolution
- Microsoft Office Suite
- Customer retention strategy
- Sales floor supervision
- Service recovery
- Budget management
- Visual merchandising
- Recruiting & hiring
Accomplishments
- Initiated seventyfive new routes that reduced delivery time by 47%.
- Maintained consistent and on-time delivery record with 95% of all orders arriving on time or ahead of schedule.
- Received Supervisor achievement award at Orchard Supply Hardware, Costco, Ralphs, Wild Rivers and Att during the time I worked for them.
- Supervised team of 25 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Collaborated with team of 15 in the development of Charge Backs.
- Achieved saving the company over 3.6 million by completing Charge Back cases with accuracy and efficiency.
- Achieved winning our cases through effectively helping with supervising and coaching and teaching our team on how to successfully win all these cases.
- Documented and resolved customer issues with certain departments not following up on their emails, phone calls, and communication which led to making the customer happy and able to keep them loyal to coming back for years to come. .
Timeline
Guest Service and Group Sales
Wild Rivers Water Park
04.2023 - 04.2024
Delivery Driver
Amazon Flex
09.2021 - Current
Delivery Driver
Airspace
09.2021 - 01.2025
Area Manager Intern
Amazon
06.2021 - 07.2021
Shift Manager
ALDI
11.2018 - 04.2021
Front-End Customer Service Lead / Manager
Orchard Supply Hardware
12.2015 - 10.2018
Front-End Assistant | Membership Clerk | Human Resources Assistant | Sales Audit
Costco Wholesale
05.2007 - 12.2014
No Degree - Paralegal Studies, Real Estate, Business Managemen
Fullerton College
No Degree - Business Admin., H.R. Retail Management Certificat
Santa Ana College