Jose Torres
Mission Viejo, Near Lake Forest, Laguna Hills, & Aliso Viejo
Summary
Diligent Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Able to enhance customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
8
8
years of professional experience
Work History
Account Manager
Securitas Security Services USA
01.2024 - Current
- Coordinated regular communication with clients to address concerns promptly and build trust in partnerships.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Collaborated with cross-functional teams to ensure alignment on project goals and deliverables.
- Mentored team members, overseeing development projects, and improving overall team performance.
Armed Security Officer
Securitas Security Services
01.2022 - 01.2024
- Enhanced security by conducting thorough patrols and monitoring CCTV systems for suspicious activity.
- Collaborated with law enforcement agencies during investigations, contributing vital information for case resolution.
- Provided exceptional customer service, addressing concerns and directing visitors to appropriate departments or personnel.
- Maintained detailed incident reports, providing clear documentation of events for management review and action planning.
Security Officer
Regents Point
06.2023 - Current
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Enhanced security measures by staying up-to-date on industry best practices, attending training sessions, and obtaining relevant certifications.
- Responded effectively to emergencies or disturbances, prioritizing the safety of personnel while minimizing property damage or loss.
Unarmed Security Officer
Securitas Security Services
04.2021 - 12.2021
- Enhanced safety by conducting thorough and regular patrols of the premises.
- Prevented theft and vandalism by maintaining a visible presence and closely monitoring surveillance cameras.
- Assisted in reducing workplace violence by recognizing potential threats and coordinating appropriate responses.
- Ensured secure access to facilities by verifying identification and implementing visitor protocols.
Print & Marketing Associate
Staples
10.2021 - 01.2022
- Enhanced brand visibility by designing and implementing print marketing campaigns.
- Increased customer engagement through the creation of visually appealing marketing materials.
- Managed relationships with external vendors, ensuring timely delivery of high-quality print materials.
- Implemented cost-saving measures in the sourcing of printing materials and services while maintaining quality standards.
Sales Associate
Staples
02.2020 - Current
- Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
- Analyzed and properly processed product returns, assisting customers with finding alternative merchandise to meet needs.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Delivered high level of assistance by locating products and checking store system for merchandise at other sites.
Customer Service Associate
Walmart
01.2019 - 12.2019
- Conferred with customers about concerns with products or services to resolve problems and drive sales.
- Managed customer relations and customer service through daily communication and interaction.
- Provided primary customer support to internal and external customers in fast-paced environment.
- Maintained customer happiness with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Cashier
Walmart
07.2017 - 12.2018
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
- Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers.
- Checked prices for customers and processed items sold by scanning barcodes.
- Checked bills with counterfeit pens and examined coins to spot and refuse foreign currency.
Education
IT Support -
Calbright College
OnlineSome College -
Golden West College
Huntington Beach, CAHigh School Diploma -
Los Amigos High School
Fountain Valley, CASkills
- Self-motivated work ethic
- Cross-functional team collaboration
- Technical support
- MS Office proficiency
- Adobe Photoshop
- Staff education and training
- Money handling abilities
- Complaint resolution
- Professional telephone demeanor
- First Aid/CPR/AED certified
- BSIS Guard Card / Exposed Firearm Permit
- Handcuff certified
- Bilingual Spanish/English
Timeline
Account Manager
Securitas Security Services USA
01.2024 - Current
Security Officer
Regents Point
06.2023 - Current
Armed Security Officer
Securitas Security Services
01.2022 - 01.2024
Print & Marketing Associate
Staples
10.2021 - 01.2022
Unarmed Security Officer
Securitas Security Services
04.2021 - 12.2021
Sales Associate
Staples
02.2020 - Current
Customer Service Associate
Walmart
01.2019 - 12.2019
Cashier
Walmart
07.2017 - 12.2018
IT Support -
Calbright College
Some College -
Golden West College
High School Diploma -
Los Amigos High School
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