Jose Santiesteban
Los Angeles
Summary
Developed leadership and team management skills in high-volume dining environment. Proven ability to enhance customer satisfaction and streamline operations while maintaining high standards of quality and service. Seeking to transition these skills into new field, bringing focus on efficiency and customer-centric practices.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Restaurant Manager
Littel Caesars
01.2023 - 11.2024
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Correctly calculated inventory and ordered appropriate supplies.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
- Conducted performance evaluations for staff members, identifying areas of improvement while recognizing outstanding achievements as well.
- Ensured compliance with local health department regulations through regular staff training sessions and facility inspections.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
- Mentored and developed staff members for career advancement opportunities, leading to a more skilled and motivated workforce.
Education
M.D. - Emergency Medicine
Holguin University of Medical Sciences
Holguin, Cuba 06-2018
Skills
- Passion for customer satisfaction
- Operations management
- Organization and prioritization
- Staff scheduling
- Inventory control and record keeping
- Adaptable
Certification
- ServSafe Food Protection Manager Certification - National Restaurant Association.
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Restaurant Manager
Littel Caesars
01.2023 - 11.2024
M.D. - Emergency Medicine
Holguin University of Medical Sciences
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