Jose Santibanez Figueroa

Oro Grande

Summary

Accomplished Apprentice Technician at America’s Tire, skilled in technical problem solving and relationship building. Enhanced customer satisfaction and increased sales by effectively communicating vehicle conditions and benefits. Proven track record in training and teamwork, ensuring workplace safety and efficiency. Recognized for adaptability and professionalism

Overview

years of professional experience

Certification

Work History

Apprentice Technician

America’s Tire

07.2022 - Current

Engage with customers to determine true needs and drive sales.
Monitor workflow to ensure safe and efficient job execution.
Trained employees on best practices to enhance technician’s skill's.
Coordinate appointments to increase foot traffic.
Enhancing customer satisfaction through delivering unique experiences.
Communicate vehicle condition details to customers after complimentary air checks to promote continued visits.
Communicate benefits of accessories and warranties to customers to drive sales.

Education

High School Diploma -

Riverside Preparatory High School

Oro Grande, CA

Skills

Verbal communication
Technical problem solving
Workplace safety
Teamwork
Problem-solving
Time management
Attention to detail
Multitasking
Organizational skills
Team collaboration

Active listening
Adaptability and flexibility
Decision-making
Relationship building
Team building
Self motivation
Professionalism
Data interpretation
Analytical skills

Certification

Certified Service Coordinator, America’s Tire - Since 01/2023
Certified Sales Apprentice, America’s Tire -Since 04/2023

Languages

Spanish

Native or Bilingual

English