JOSE RONDON
Industrial Engineer
Waterdown,ON
Summary
PROCESS IMPROVEMENT / LEAN STRATEGY/ LOGISTICS & SUPPLY CHAIN / OPERATIONS / QA & QC
As Qualified Industrial Engineer, I've learned that there is always room for improvement and success. I've had the satisfaction of helping businesses and individuals achieve goals and appreciate numerous ways to improve efficiency and productivity. I have over 20 years of experience in Consumer goods, Manufacturing, Service, Automobile and Consulting industries, with a focus on sensitive areas such as Operations, Supply chain, Logistics and superior client care are examples within my track record of process improvement and effectively managing teams. I am seeking for a challenging professional opportunity where I can use my skills, knowledge and experience to drive business forward.
Overview
21
21
years of professional experience
9
9
years of post-secondary education
3
3
Languages
Work History
Operation Advisor
NCC, CAA SCO
Toronto
03.2017 - 02.2022
- Oversaw the daily facilities operations, planning equipment-resources, logistics and processes while building a robust stakeholder relationship with the contractor's network to provide effective coverage and services to the customers
- Developed Processes and a relationship between internal stakeholders (i.e Call center, Marketing, Planning and IT) and contractors, contributing to reduce the waiting time for customers, Complaints reductions, impacting the overall ATA by 15% on average per call
- Collaborated with internal stakeholders in the creation and lead the deployment of Projects plans/ Programs/ Strategies towards adding value and maximize Services (i.e. Implementation of the core operational system D3, Gen2, and trained facilities in these applications to access the system while providing services)
- Oversaw capacity provided by network to determine and set appropriate coverage to the weekly call forecast within the region
- Collaborate with the development, analysis and forecasting for the Weekly Capacity
- Schedules, implementing corrective actions to close gaps within the requirements for all contractors in the area assigned
- Evaluated processes and coverage through data analysis for internal/external feedback within the Operating units, towards to implement strategies/corrective actions to improve services. (i.e. Creation of overnight fleet, Re-scheduling operators' availability increasing the productivity by approx 20%)
- Reduced the forecast baseline by 10% demonstrating the impact of peak hours
- Evaluate process and services failures and consequences using formal Root Cause Analysis and develop appropriate corrective actions and training operators to eliminate/mitigate failures.
- Negotiated contracts with 3PL including rates, schedules area of operation and SLA, maintaining a call volume serviced to approx 15 to 20K on a monthly basis
- Provided feedback on monthly basis to all contractors based on the KPIs results and suggested strategies to achieve all the initiatives
- Oversaw costs related to services provided (i.e., mileages, extra time during services, HWYs charges, etc.,) while evaluating the impact to the main operation
- Lead the implementation and roll out to the Network of all client-facing standard operating procedures (SOP) /job aids and risk-mitigating measures
- Conducted physical audits on the equipment process and facilities to support all company standards by complying with EHS programs, equipment compliance, branding and government regulations such as Licensing for operations and CVORs compliance
Manager
SCOTIABANK
Toronto
10.2015 - 10.2016
- Contributed and lead implementation meetings, reviews, and track weekly schedule reports for critical tasks/deadlines
- Provided project management oversight and methodology for Cheque Imaging platform conversion, including countries abroad (i.e., Bahamas, Belize)
- Oversaw end-to-end process improvements across Eastern Caribbean
- Proposed Enhancement will reduce the processing time for returned items by 15% and 10% off the workload on the Transit and Processing Unit (TPU)
- Provided governance and support the implementation, of the Cheque Imaging solution
- Draft all documentation within the project management mandate (i.e., Business
- Case, Project charter, Procedures)
- Contributed to the governance team with the definition of roadmaps to achieve ideal models for implementing solutions with the Field Operations leaders, enhancing the implementation timelines on average 3 weeks.
Operation Manager
BONA, S.A – Dominican Republic
08.2013 - 04.2014
- Oversaw the Operation for six branches
- Planned and managed the budget (P&L) for every facility – branch, maintaining an average compliance of 98%
- Supervised and enable the Store's managers to help them in the accomplishment of the Operational Standards 12 direct reports and 48 indirect
- Operational costs maintained under the 30% of the acceptable indicator for the
- Food-Hospitality industry,
- Designed sourcing strategy to achieve cost-effective deals and maintain trust relationship with supplier and stakeholders
- Coordinated teams to develop strategic/capacity plans to increase production, productivity and customer service
- Collaborated and support different departments achieving 95% + compliance with quality audits
- Provided support, training and supervision to ensure that all personnel in the
- Branches receive ongoing instruction and evaluation regarding Food Safety and
- Handling.
Fixed Operations Manager
Santo Domingo Motors
08.2007 - 01.2013
- Oversaw the service strategy within the Dealer Network
- Implemented Voice of customer (VOC)
- Developed and delivered training strategies based on hands-on learning for Nissan,
- GM and Suzuki certification for technical and supervisory staff
- Certified 80% of the technicians nationwide
- Oversaw the Service and Warranties Department and effectively led the operations for the Authorized Services Centers network (Dealerships')
- Developed and implemented standards and KPI' s resulting in 10% increase of the service sales and parts annually
- Oversaw and reorganized Operational processing for Technicians
- Increased tech performance and productivity by 45%
- Managed special projects and ad-hoc reporting and analysis for regional conference
- Monitors retailer performance and reports to Aftersales division
- Coordinated and developed Business plans for the brands represented (Nissan, Infinity, GM, Suzuki)
- Improved the Warranty claim process resulting in the increase of 98.5% of the claims authorized
- Defined and supervised the process for implementing Maintenance programs,
- Service Campaign (Recalls) for Authorized Service Centers
- Assured adequate and periodical audits achieving 98% compliance with process and quality audits by manufacturers.
S & OP Manager
Unilever Caribbean
10.2005 - 08.2007
- Republic
- Managed Sales & Operation Planning (S&OP) project implementation defined and implemented structure and process support
- Improved the planning cost by 25%
- Implemented and piloted new Demand planning capabilities & Forecasting which resulted in $150,000 dollars of finished goods inventory reduction per month and increased from 89% to 94% customer service levels for Dominican Republic
- Oversaw Logistics, Manufacturing, Material Management and warehouse operations for DR Savory and Personal Care in which I have contributed to over $300,000 USD /quarterly in logistics and transportation savings for Dominican Republic Supply Chain
- Operations
- Enabled the Managers staff throughout the entire S&OP process
- Reduced 20% meeting times and enhance the information provided to the P&L from each department
- Chaired meetings, Implemented procedures and formats of S&OP for Dominican
- Republic operation
- Resulting in the out-of-stock inventory reduction from 13% to 7.5%
- Established the use of critical data base statistical analysis to improve turnover of inventory of 400,000 dollars within a 9-month cycle
- The offer process within both the Trade Marketing and Procurement departments
- Resulting in cost reduction of 15%
- Improved the Supply Chain KPI's dashboard by the use of thorough reviews, revisions and analytical statistics
- Aligned Scorecards for all members to have a consistent level of information
- Coordinated and participated with the enhancement of the monthly P&L reporting structure.
Operations Manager
BBVA Crecer AFP
01.2003 - 09.2005
- Managed processes to ensure the quality of customer data entry as part of a complex affiliation process which involved over 110,000 affiliates was completed within a month
- Defined the processes for collection and accountability of every affiliate statement and due balance for 2003 of over 4.2 MM dollars
- Oversaw the data entry process, achieving a 48% reduction in processing time
- Achieved a reduction of 40% in the cost of statement generation, implementing “paperless” projects and placing BBVA Crecer AFP as the first one that delivered account statements to its customers electronically
- Developed and implemented procedures and logistics for the distribution of customer's statements
- Managed the consolidation of customer's database during the merger of BBVA
- Crecer AFP and AFP Porvenir.
Senior Consultant
KPMG – Dominican
10.1999 - 01.2003
- Republic
- Implemented business models, ERP, supported technological tools in the area of production and operations of both metallurgy and logistics companies
- Designed and implemented processes based on Business Performance Improvement (BPI) methodologies for the diagnosis of business risks and controls
- Worked as Consultant for process improvements for companies such as: Colgate,
- Palmolive and Frito Lay and JJ Roca
- Planned, scheduled, executed control of capacity, cost reduction, reliability and quality process improvement projects
- Responsible for the implementation of risk and process control in major companies in the field of banking, finance, production and client care services.
Quality Superintendent
Allegiance Healthcare Corporation
01.1999 - 10.1999
- Education
- Certifications
- Based in ISO standards, Oversaw the QA documentation process and data control
- Audited and approved finished products based on trend analysis statistics and quality controls
- Received and followed up on complaints from international customers
- Implemented FMEA systems and strategies
- Directed and implemented internal quality audits and implemented operating procedures
- Coordinated and supported projects related to cost reduction and process improvement, delivered data evaluations and reporting.
Education
Master of Science - Logistics Management
Pontificia Universidad Católica Madre Y Maestra (PUCMM)
Dominican Republic 08.2001 - 11.2003
Bachelor of Science - Industrial Engineering
Universidad Nacional Pedro Henríquez Ureña
Dominican Republic 09.1994 - 10.1998
Lean Six Sigma - Process Quality Engineering
University of Toronto
Toronto, ON 02.2017 - 05.2017
Foundation of Quality & Process Excellence - undefined
University of Toronto
GED -
Monterrey Institute of Technology - Nissan Mex
Mexico 06.2008 - 03.2010
Basics of Supply Chain Management (BSCM) 2006 - undefined
Planning of Resources (MPR) - Supply Chain And Operations Management
APICS
03.2006 - 06.2006
Supply Chain Management Training - Supply Chain And Operations Management
APICS
07.2006 - 10.2006
Skills
Operational policies and processes
Operations oversight
Business operations analysis
Lean environments
Project coordination
Lean principles
Analytical and Critical Thinking
Relationship building
Business Process Analysis
Process improvement solutions
Timeline
Operation Advisor
NCC, CAA SCO
03.2017 - 02.2022
Lean Six Sigma - Process Quality Engineering
University of Toronto
02.2017 - 05.2017
Manager
SCOTIABANK
10.2015 - 10.2016
Operation Manager
BONA, S.A – Dominican Republic
08.2013 - 04.2014
GED -
Monterrey Institute of Technology - Nissan Mex
06.2008 - 03.2010
Fixed Operations Manager
Santo Domingo Motors
08.2007 - 01.2013
Supply Chain Management Training - Supply Chain And Operations Management
APICS
07.2006 - 10.2006
Planning of Resources (MPR) - Supply Chain And Operations Management
APICS
03.2006 - 06.2006
S & OP Manager
Unilever Caribbean
10.2005 - 08.2007
Operations Manager
BBVA Crecer AFP
01.2003 - 09.2005
Master of Science - Logistics Management
Pontificia Universidad Católica Madre Y Maestra (PUCMM)
08.2001 - 11.2003
Senior Consultant
KPMG – Dominican
10.1999 - 01.2003
Quality Superintendent
Allegiance Healthcare Corporation
01.1999 - 10.1999
Bachelor of Science - Industrial Engineering
Universidad Nacional Pedro Henríquez Ureña
09.1994 - 10.1998
Foundation of Quality & Process Excellence - undefined
University of Toronto