Jose Daniel Romero
Oceanside
Summary
Dynamic hospitality professional with extensive experience at Pacifica Host Hotels, excelling in front desk operations and night audit procedures. Proven track record in enhancing guest satisfaction through exceptional service and effective problem-solving. Skilled in account reconciliation and balancing transactions, complemented by a strong work ethic and teamwork capabilities.
Professional with experience in hospitality and finance, prepared for this role. Strong focus on team collaboration and achieving results. Reliable in adapting to changing needs. Skilled in financial reporting, guest services, and problem-solving. Known for integrity, accuracy, and effective communication.
Diligent [Desired Position] with proven competence in managing nightly financial operations and ensuring accurate reporting. Successfully handled guest inquiries and resolved issues to maintain high satisfaction levels. Demonstrated proficiency in performing audits and maintaining data integrity.
Overview
19
19
years of professional experience
Work History
Night Auditor/ Front Desk Agent
Pacifica Host Hotels
07.2017 - Current
- Managed nightly financial reconciliations to ensure accurate reporting and compliance with hotel policies
- Oversaw front desk operations, providing exceptional guest service and addressing inquiries or concerns
- Implemented efficient auditing procedures, streamlining processes to enhance operational efficiency
- Trained and mentored junior staff in hotel management systems and customer service best practices
Front Desk Agent
RAR Hospitality
11.2014 - 07.2017
- Managed guest check-ins and check-outs, ensuring efficient service delivery.
- Resolved customer inquiries and complaints, enhancing guest satisfaction and retention.
- Operated reservation system to process bookings and cancellations accurately.
- Trained new front desk staff on procedures, improving overall team efficiency.
Taxicab Driver
Tri-City Cab
08.2006 - 09.2011
- Navigated city routes efficiently, ensuring timely passenger arrivals.
- Provided excellent customer service, addressing passenger needs and inquiries promptly.
- Maintained vehicle cleanliness and operational safety standards consistently.
- Managed cash transactions, processing fares accurately and efficiently.
- Monitored traffic patterns, adjusting routes to minimize delays and enhance travel experience.
- Trained new drivers on company policies and best practices for safe driving.
- Implemented strategies to improve ride scheduling, resulting in higher client satisfaction.
- Collaborated with dispatch team to optimize fleet operations and enhance service delivery.
- Arrived on time to customer appointments.
- Upheld high standards of cleanliness, sanitation, and service.
- Calculated rides costs, received money, and returned change.
- Executed precise navigation using GPS systems to optimize routes and minimize travel time.
- Maximized passenger satisfaction by keeping vehicles in safe and clean operating condition.
- Assisted passengers with loading/unloading luggage, accommodating special needs and requests with professionalism.
- Navigated extensive road networks skillfully to reach destinations swiftly while avoiding congested routes.
- Handled cash transactions efficiently, providing accurate change when necessary and maintaining a balanced cash drawer at all times.
- Maintained a clean and comfortable vehicle for passengers, ensuring a positive riding experience.
- Promoted passenger safety by adhering to traffic regulations and defensive driving techniques.
Education
High School Diploma -
El Camino High School
Oceanside, CA06-1999
Skills
- Front desk operations
- Multitasking and organization
- Problem-solving
- Strong work ethic
- Night audit reports
- Punctual and dependable
- Balancing transactions
- Teamwork and collaboration
- Guest services
- Time management
- Customer service
- Night audit procedures
- Account reconciliation
- Posting charges
- Credit and cash payments
- Charge posting
- Ledger updates
Languages
English
Native or Bilingual
Spanish
Limited Working
Timeline
Night Auditor/ Front Desk Agent
Pacifica Host Hotels
07.2017 - Current
Front Desk Agent
RAR Hospitality
11.2014 - 07.2017
Taxicab Driver
Tri-City Cab
08.2006 - 09.2011
High School Diploma -
El Camino High School