Jose Rodriguez
Willits
Summary
Dynamic Bakery Manager at Safeway with a proven track record in sales optimization and employee training. Successfully developed a customer service program that significantly enhanced client satisfaction. Expert in inventory management and team building, fostering a collaborative environment while ensuring adherence to food safety standards. Passionate about delivering quality and excellence in bakery operations.
Overview
15
15
years of professional experience
Work History
Bakery Manager
Safeway
Willits
06.2010 - Current
- Mentored newly hired staff in upselling techniques to improve sales.
- Scheduled staff shifts to ensure adequate coverage during peak hours.
- Developed and maintained the bakery's product line, introducing new items and discontinuing underperforming ones.
- Trained, supervised and evaluated bakery staff on proper baking techniques and safety procedures.
- Managed daily operations, client relations and IT.
- Performed administrative tasks such as scheduling employee shifts, preparing payrolls and managing customer complaints.
- Developed and implemented a new customer service program to increase customer satisfaction.
- Developed and maintained relationships with key clients, including wholesale, retail, and special event customers.
- Established relationships with vendors to secure competitive prices for raw materials.
- Conducted performance evaluations for staff, identifying areas for improvement and providing constructive feedback.
- Ensured adherence to health and safety regulations, maintaining a clean and safe working environment.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Utilized bakery management software for sales tracking, inventory management, and staff scheduling.
Education
Associate of Science -
Mendocino College
Ukiah, CA06-2015
Skills
- Employee training
- Inventory management
- Customer service
- Sales optimization
- Food safety
- Staff scheduling
- Quality control
- Performance evaluation
- Team building
- Client relationship management
- Operational management
- Promotion planning
- Baking supervision
- Safety sanitation
- Order management
- Supply ordering
- Baking equipment maintenance
- Supervisory experience
- Food presentation
- Ingredient knowledge
- Food safety oversight
- Employee scheduling
- Multitasking
- Sales promotion
- Retail operations
- Decision-making
- Willingness to learn
Timeline
Bakery Manager
Safeway
06.2010 - Current
Associate of Science -
Mendocino College