Jose Rivera-Smith

PEOPLE/ LEADERSHIP: Managed 27 DoD General Schedule (GS) employees and 13 active-duty personnel within the Marine Corps Police Department. Conducted 21 interviews to identify and hire the most qualified applicant reducing vacancy turnaround times. Developed and implemented performance plans and appraisals setting clear measurable goals and provided coaching to support employee development and accountability. Managed corrective action plans for deficiencies in employee performance. Supervised and trained 16 permanent and temporary personnel members assigning duties and responsibilities based on department needs. Committed in maintaining professional development and leadership growth enhancing awareness and adaptability to meet diverse workforce needs.

QUALITY: Knowledgeable in standard operating policies, regulatory compliance, and policy implementation. Skilled at sourcing and interpreting guidance from Headquarters Marine Corps orders, state, federal, and local base regulation to ensure accurate and up-to-date policy adherence.

FINANCE: Develops annual procurement plans based on department operational needs, balancing cost effectiveness and product longevity. Monitors spending and evaluates product maintenance, warranties, repairs cost to ensure optimal return on investment. Collaborates with other financial offices to streamline purchasing for needed goods and services.

CUSTOMER SERVICE: Communicated polite and professionally with all employees, visitors, coworkers and other stakeholders. Interacted with approximately 80 visitors daily and 30 base access sponsors (stakeholders). Addressed issues with a problem-solving oriented approach to ensure timely resolution. Monitored and acted on feedback from interactive Customer Evaluation (ICE) and proved to provide positive and effective interactions to meet diverse needs and recordkeeping.

DUTIES, ACCOMPLISHMENTS, AND RELATED SKILLS: Supervised the Marine Corps Electronic Security System (MCESS) administration by maintaining and monitoring the Defense Biometric Identification System (DBIDS). This is completed by managing computer hardware and software technical support. This system is used to properly vet all guests entering the federal installation to ensure all access control requirements are met. Upheld the criminal justice system, maintain good order and discipline, and support the commander’s law enforcement and security requirements. Typical duties consisted of vehicle patrols, control of vehicular traffic, enforcement of crime prevention/physical security programs, dispatching, and desk Sergeant.