Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Jose Rivera

San Jose

Summary

Dynamic Sales and Service Leader with a proven track record at Sephora USA, excelling in customer relations and time management. Expert in workflow optimization and staff coordination, driving innovative solutions that enhance service quality. Committed to talent development and achieving store objectives, consistently resolving customer complaints with professionalism.

Overview

8
8
years of professional experience

Work History

Sales and Service Leader

Sephora USA
San Jose
10.2021 - Current
  • Gained experience working in various store volumes, from a 5 million dollar store to a 21 million dollar store, within the district to expand on my business management skills.
  • Effectively managed time to ensure timely completion of tasks and adherence to deadlines.
  • Utilized various software tools to streamline processes and enhance performance. Reviewed our booking system daily to move and reschedule makeup and waxing appointments as needed.
  • Contributed innovative solutions to ensure the best beauty service quality for our clients through regular training for our estheticians and cosmetologists.
  • Collaborated with team members to achieve store objective goals.
  • Consistent attentiveness to the assurance that our booking system was up, running, and ready for clients' bookings; took partnership with IT to resolve any issues impacting the client experience.
  • Resolved escalated customer complaints in a timely manner.

Beauty Advisor

Sephora USA
San Jose
07.2018 - 10.2021
  • Organized promotional events, including makeup demonstrations and complimentary makeovers.
  • Greeted customers to establish friendly relationships upon store entry.
  • Executed sales tasks such as cashiering, stocking shelves, managing inventory, and providing customer service to drive KPIs.
  • Demonstrated how to apply makeup, including eyeshadow, eyeliner, mascara, blush and lipstick.
  • Upsold additional beauty products to enhance revenue generation.
  • Managed multiple responsibilities simultaneously while adhering to tight deadlines.
  • Followed company policies for returns, exchanges, and refunds in accordance with guidelines.
  • Maintained cleanliness and visual merchandising standards by sanitizing areas and managing stock.

Sales Associate

Forever 21
San Jose
07.2017 - 06.2018
  • Executed cashier duties, including accepting payments and issuing receipts.
  • Addressed customer complaints with professionalism and efficiency.
  • Upsold additional items based on customer preferences and requirements.
  • Processed credit card transactions swiftly while ensuring security.
  • Organized stockroom shelves by size, color, and style for optimal accessibility.
  • Utilized point-of-sale system to process transactions accurately.
  • Supported customers in product selection, sizing, and styling choices.
  • Achieved established goals by adhering to company initiatives.

Education

Associate of Science - Paralegal Studies

West Valley College
Saratoga, CA

Skills

  • Time management
  • Customer service and relations
  • Microsoft Office proficiency
  • Staff coordination
  • Decision making
  • Workflow optimization
  • Problem solving
  • New hire training
  • Talent development
  • Client communication

Languages

Spanish
Native/ Bilingual

Timeline

Sales and Service Leader

Sephora USA
10.2021 - Current

Beauty Advisor

Sephora USA
07.2018 - 10.2021

Sales Associate

Forever 21
07.2017 - 06.2018

Associate of Science - Paralegal Studies

West Valley College

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Jose Rivera