JOSE RIOJAS
San Jose
Summary
Results-driven customer service professional with over 35 years of experience, including a significant tenure at Yerba Mate. Expertise in delivery scheduling, conflict resolution, and merchandising strategies has successfully enhanced customer loyalty. Proficient in staff training and product promotion, consistently achieving high satisfaction levels while exceeding performance goals. Aiming to leverage extensive skills to further drive operational excellence.
Overview
9
9
years of professional experience
Work History
CSR
Yerba Mate
San Leandro
08.2021 - 02.2025
- Maintaining route planning, verifying van condition, and printing invoices for every delivery.
- Developed strong relationships with customers to ensure satisfaction and loyalty.
- Assisted in the development of customer service procedures and policies.
- Maintained a clean and organized work environment at all times.
- Participated in weekly meetings regarding upcoming promotions or changes in product lines.
- Organized displays according to company standards and specifications.
- Restructured merchandising strategy to promote high value and products.
- Stocked and rotated shelves and built displays to deliver results for stores and suppliers.
VENDING AND SALES
J&J VENDING
SAN JOSE
02.2016 - 07.2021
- Removed money, cleaned components and performed other scheduled vending machine services.
- Managed time effectively to meet or exceed daily delivery quotas and performance goals.
- Cross-sold additional products to customers depending upon merchandise needs.
- Participated in route set up planning with professionals, identifying areas of construction and road work to avoid.
- Followed safety rules to keep clean driving record with no accidents or incidents.
- Loaded vending machines with merchandise according to customer orders and restocked items as needed.
- Organized delivery schedules based on customer needs and route optimization strategies.
- Assisted in training new route drivers, sharing knowledge and techniques for efficient deliveries.
- Handled customer complaints professionally, resolving issues to maintain high satisfaction levels.
Education
GED -
San Jose City College
San Jose, CA08-2000
High School Diploma -
ABRAHAM LINCOLN HIGH SCHOOL
San Jose, CA06-1986
Skills
- Quality control
- Delivery scheduling
- Conflict resolution
- Staff education and training
- Product promotion
- Strong teamwork
- Product education
- Training development aptitude
- 35 years of Customer service
- Retail sales customer service
References
References available upon request.
Timeline
CSR
Yerba Mate
08.2021 - 02.2025
VENDING AND SALES
J&J VENDING
02.2016 - 07.2021
GED -
San Jose City College
High School Diploma -
ABRAHAM LINCOLN HIGH SCHOOL
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