JOSE QUIJANO
Fresno
Summary
Dynamic professional with extensive experience in banking, excelling in cash handling accuracy and relationship building. Proven track record in driving sales and mentoring teams, ensuring compliance with banking standards. Adept at fostering long-term customer satisfaction while implementing effective operational strategies. Committed to achieving business success through collaboration and leadership.
Overview
6
6
years of professional experience
Work History
Lead Teller
Bank of the Sierra
Clovis
04.2023 - Current
- Processed customer transactions including deposits, withdrawals, transfers, loan payments
- Performed regular audits on teller drawers to maintain accuracy and prevent fraud
- Performed daily balancing of the cash drawer as well as other assigned duties such as ATM monitoring or check cashing
- Balanced bank's vault of daily cash for withdrawals and deposits
- Performed basic administrative tasks regarding banking products by handling phone calls, inquiries, and emails
- Ensured compliance with federal regulations and internal policies during all transactions
Contact Center Representative
Pacific Service Credit Union
Fresno
02.2022 - 04.2023
- Answered customer inquiries via phone, email and chat
- Provided product information to customers
- Resolved customer complaints in a professional manner
- Performed troubleshooting and problem solving for customer issues
- Handled escalated customer service concerns to preserve customer satisfaction and maintain long-term business relationships
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer
Bilingual Customer Service Representative
Pacific Gas & Electric
Fresno
09.2020 - 02.2022
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints
- Evaluated customer account information to assess current issues and determine potential solutions
- Handled client inquiries with exceptional professionalism and enthusiasm
- Completed special forms and required documentation to help callers obtain needed services and resolve issues
- Provided translation assistance for customers with limited English proficiency
Manager of Business Development and Sales
Cellular Sales
Fresno
02.2019 - 08.2020
- Lead in sales and drive individual goals for employees
- Develop and implement promotional strategies to drive business success
- Overlook all the inventory coming in and out of location
- Responsible for maintaining the merchandise on the sales floor to look nice and presentable
- Mentor new employees and make sure they are well prepared before being coded
- Supervised sales teams by providing guidance on how to effectively close deals
Education
Associate of Arts - Business Administration And Management
Fresno City College
Fresno, CABusiness Office Administration -
UEI College - Fresno
Fresno, CASkills
- Accounting systems
- Relationship building
- Sales proficiency
- Banking standards compliance
- Team collaboration and leadership
- Quality control
- Cash handling accuracy
- Team development
- Daily operations support
References
References available upon request.
Timeline
Lead Teller
Bank of the Sierra
04.2023 - Current
Contact Center Representative
Pacific Service Credit Union
02.2022 - 04.2023
Bilingual Customer Service Representative
Pacific Gas & Electric
09.2020 - 02.2022
Manager of Business Development and Sales
Cellular Sales
02.2019 - 08.2020
Associate of Arts - Business Administration And Management
Fresno City College
Business Office Administration -
UEI College - Fresno