JOSE PEREZ
Apple Valley
Summary
Results-driven individual with a solid track record in delivering quality work. Known for excellent communication and teamwork abilities, with a commitment to achieving company goals and delivering exceptional service. Passionate about continuous learning and professional development. Proactive and versatile professional with a dedication to quickly adapting to new challenges. Strong problem-solving abilities and a proven track record of fostering strong relationships with clients and team members. Focused on supporting team success and achieving positive results. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
20
20
years of professional experience
Work History
Supervisor
UtiliQuest LLC
El Monte
03.2005 - Current
- Implemented new operational procedures, increasing efficiency.
- Assessed company operations for compliance with safety standards.
- Organized client meetings to provide project updates.
- Trained new employees on company policies, job duties, and performance expectations.
- Monitored employee productivity to provide constructive feedback and coaching.
- Set specific goals for projects to measure progress and evaluate end results.
- Provided guidance and direction to subordinates regarding job duties and responsibilities.
- Conducted regular performance evaluations, providing constructive feedback and setting individual goals.
- Fostered a positive and motivating work environment, leading to an increase in team morale.
- Developed strategies to improve team performance and productivity.
- Directed and supervised team of 15 employees in daily operations.
- Maintained positive working relationship with fellow staff and management.
- Resolved customer complaints and issues promptly, ensuring customer satisfaction and loyalty.
- Monitored employee attendance, addressing any punctuality or absenteeism issues.
- Facilitated training sessions for new employees on company policies and procedures.
- Tracked progress on projects and provided timely feedback to staff members.
- Coordinated with other department supervisors to ensure smooth workflow and project alignment.
- Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
- Evaluated employee performance through periodic reviews and documented results accordingly.
- Managed scheduling for staff, ensuring adequate coverage during peak times and projects.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Trained new employees on company policies and procedures.
- Monitored employee productivity levels on a regular basis to identify areas of improvement.
- Participated in recruitment efforts by interviewing prospective candidates for open positions.
- Completed day-to-day duties accurately and efficiently.
Education
High School Diploma -
Bassett High School
La Puente, CA06-1988
Skills
- Operational procedures
- Employee training
- Process improvement
- Motivational leadership
- Team leadership
- Workforce scheduling
- Conflict resolution
- Performance evaluation
- Safety compliance
- Team building
- Multitasking
- Goal setting
- Effective communication
- Productivity monitoring
- PPE use
- Supervision and leadership
- Troubleshooting
- FLUENT IN English
- FLUENT IN Spanish
- Project planning
- Interdepartmental coordination
Timeline
Supervisor
UtiliQuest LLC
03.2005 - Current
High School Diploma -
Bassett High School
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