Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Josée Paul

Orleans

Summary

Professional bilingual customer service with solid experience in healthcare administration, prepared to excel in supporting clinical operations and patient care. Highly skilled in conflict resolution, verbal and written communication, and problem-solving. Ensuring customer satisfaction and adapting to changing needs. Highly experienced in managing patient records, scheduling, communication, and multitasking. Known for reliability, problem-solving, and proactive approach to tasks.

Overview

13
13
years of professional experience

Work History

Administrative Coordinator

TMJ Physiotherapy Clinic
09.2014 - Current
  • Primary point of contact for clients, promptly addressing inquiries and providing essential information on our clinical services.
  • Greet patients with professionalism and enthusiasm to provide support and guidance.
  • Answer phone calls and respond to inquiries from patients, healthcare professionals, vendors and external contacts.
  • Ensure smooth daily operations with timely completion of all essential administrative tasks and responsibilities.
  • Develop strong relationship with patients by understanding and providing empathic support during challenging times and/or health issues.
  • Facilitate smooth day-to-day operations by anticipating needs, proactively addressing potential issues, and efficiently resolving problems as they arise.
  • Manage and maintain electronic and paper-based filing systems.
  • Maintain confidentiality of sensitive client data by adhering to strict privacy policies and implementing secure document storage practices.
  • Proactively identify opportunities for improving administrative processes, implementing changes that lead to increase efficiency and effectiveness.
  • Maintain accurate client records by diligently updating information in the database system.
  • Coordinate 4-5 physiotherapists schedules, ensuring timely appointments and effective communication between all parties involved.
  • Explain services offered to new clients and guide them through necessary paperwork for their appointments.
  • Respond to client questions and maintain log of conversations.
  • Manage and order inventory and ensure adequate stock levels while minimizing excess or obsolete items.
  • Facilitate timely invoice processing and contribute to improve cash flow management within the clinic.
  • Develop training materials for new hires, ensuring consistent quality of service across team members.
  • Manage high volume of incoming calls and emails, addressing inquiries and resolving issues promptly to maintain positive client relationships.
  • Submitting insurance forms through the HCAI system.
  • Follow up with customers about resolved issues to maintain high standards of customer service.
  • Improve office efficiency by implementing streamlined administrative processes and procedures.
  • Complete payroll for 5 employees when owner is unavailable.
  • Manage incoming mail and deliveries.

Personnal Support Worker

ICSS Innovative Community Support Services
01.2012 - 09.2014
  • Assisted clients with daily living activities, promoting independence and wellbeing.
  • Assisted clients in maintaining personal hygiene through bathing, grooming, and dressing tasks.
  • Maintained accurate records of patient care, progress, and concerns, contributing to effective communication among healthcare team members.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Enhanced patient comfort by providing compassionate and attentive personal care.
  • Conducted light housekeeping duties to maintain a clean and comfortable living space for patients.
  • Developed trust-based relationships with clients through active listening and empathetic communication skills.
  • Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
  • Provided safe mobility support to help patients move around personal and public spaces.
  • Promoted continuity of care by communicating effectively with other Personal Support Workers during shift changes or handoffs.
  • Assisted with meal preparation.
  • Utilized adaptive equipment appropriately when assisting clients with mobility-related tasks or exercises.
  • Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
  • Administered medications as prescribed, ensuring proper dosage and adherence to schedules.
  • Transported individuals to events and activities, medical appointments and shopping trips.
  • Recorded status and duties completed in logbooks for management.
  • Worked effectively in fast-paced environments.

Education

College - Technique De Travail Social

Collège La Cité
Ottawa, ON
06-2010

Skills

  • Fluent in both French and English
  • Multitasking and time management
  • Excellent verbal and writing communication skills
  • Attention to detail
  • Prioritization
  • Effective telephone and email communication
  • Efficient mail handling
  • Schedule and calendar management
  • Confidentiality
  • Course organization and scheduling
  • Flexible and adaptable
  • Organizational skills
  • Microsoft office, Practice Perfect and Webnet, HCAI
  • Teamwork and collaboration
  • Data entry
  • Employee training

Languages

English
Native or Bilingual
French
Native or Bilingual

Timeline

Administrative Coordinator

TMJ Physiotherapy Clinic
09.2014 - Current

Personnal Support Worker

ICSS Innovative Community Support Services
01.2012 - 09.2014

College - Technique De Travail Social

Collège La Cité

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Josée Paul