Jose Munoz
Napa
Summary
Driven Hospitality Professional with 5+ years of experience in the hospitality industry. As a result of being exposed to mid-scale and luxury hotels I've obtained proficiency in using the necessary financial software and systems. Overtime the knowledge gained in conducting audits, reconciling accounts, and preparing financial reports has ensured accuracy in identifying and resolving discrepancies while maintaining detailed records of all financial transactions. Above all working independently in a fast-paced environment has shaped myself into a team player who is committed to delivering exceptional customer service and ensuring guest satisfaction. Furthermore I'm reliable and responsible executive who is always willing to go the extra mile to ensure that all tasks are completed accurately and on time.
Overview
7
7
years of professional experience
Work History
Hospitality and Retail Specialist
Chandon
07.2024 - Current
- Seeking opportunities to contribute to and enhance wine club experiences.
- Secure sales through proficient in wine knowledge of all featured Chandon wines as well as merchandise vendors.
- Support junior team members in wine education and proficient selling skills.
- Ensure our retail store remains in a pristine state throughout the day. Take initiative in restocking
shelves with wine, merchandise, and packaging. Support restocking of storage rooms as new inventory
is being delivered.
Hotel Night Auditor
Auberge Du Soleil
03.2023 - Current
- Deliver above-and-beyond service to guests by Forbes Standards.
- Engage in computer-based activities including data entry, accounting tasks, word processing, invoicing, and billing.
- Efficiently and warmly welcome guests who arrive late, making an effort to use their names whenever feasible.
- Coordinate the delivery of luggage to their designated rooms and provide them with the appropriate keys. Ensure that guests are allocated their preferred room type and accurately charged according to the agreed rate.
Concierge
Visit Napa Valley
08.2023 - 02.2024
- Enhanced guest experiences by providing personalized recommendations and assisting with reservations.
- Supported event planning efforts, contributing to the successful execution of memorable occasions.
- Maintained detailed knowledge of local attractions, events, and services to better assist guests in making informed decisions.
- Kept up-to-date on industry trends and best practices in order to continually enhance the quality of services offered.
- Served as a reliable resource for fellow team members seeking guidance or assistance in completing tasks related to guest services.
Front Desk & Night Auditor
Archer Hotel
04.2022 - 03.2023
- Resolve service-related problems and documented actions in system.
- Answer multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Contact housekeeping staff and maintenance department immediately to resolve guest room issues.
- Applied proper codes to invoices, files and receipts to keep records organized and easily searchable.
Front Desk Agent & Night Auditor
Holiday Inn Express And Suites
11.2017 - 03.2023
- Primary Job duties greeting guest, issuing room keys, booking reservations, answering questions about hotel amenities, services, and surrounding points of interest, and ensuring customer satisfaction.
- Managed customer complaints and rectified issues to complete satisfaction.
- Balanced accounts and conducted nightly audits to keep bookkeeping current.
Hotel Night Auditor
Hampton Inn & Suites Napa Valley
08.2018 - 12.2019
- Maintained accurate bookkeeping of important files, ran reports and delivered updates on occupancy revenues to HR & Corporate on a nightly basis.
- Updated customer accounts with add-on room charges, minibar use and room service bills.
- Balanced hotel accounts and resolved discrepancies
Education
Associate of Science - Wine Marketing And Sales
Napa Valley College
Napa, CA05.2026
High School Diploma -
Lancaster High-school
Lancaster, CASkills
- Exceptional Communication Skills
- Attention to Detail
- Event Coordination
- Data Management
- Wine Knowledge and Enthusiasm
- Team Player
Timeline
Hospitality and Retail Specialist
Chandon
07.2024 - Current
Concierge
Visit Napa Valley
08.2023 - 02.2024
Hotel Night Auditor
Auberge Du Soleil
03.2023 - Current
Front Desk & Night Auditor
Archer Hotel
04.2022 - 03.2023
Hotel Night Auditor
Hampton Inn & Suites Napa Valley
08.2018 - 12.2019
Front Desk Agent & Night Auditor
Holiday Inn Express And Suites
11.2017 - 03.2023
Associate of Science - Wine Marketing And Sales
Napa Valley College
High School Diploma -
Lancaster High-school
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