Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Jose Michael

Mississauga,ON

Summary

Experienced and dedicated Security and Operations Specialist with over 10 years of expertise in the automotive and security industries. Skilled in leading diverse teams, managing complex security operations, and maintaining high standards of safety, compliance, and client service. Currently serving in key roles such as Head of Security and Special Operations Supervisor, with a strong focus on threat assessment, crisis response, and operational coordination. Recognized for a calm, disciplined, and results-oriented approach with excellent interpersonal and leadership skills. Fluent in English and proficient in engaging multicultural teams and communities.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Building Maintenance and Security Manager

Petah Tikva Synagogue & Community Centre
10.2022 - Current
  • Oversee all aspects of facility operations, including security, maintenance, and safety protocols for a high-traffic synagogue and community center.
  • Supervise and schedule maintenance staff, contractors, and security personnel to ensure smooth daily operations.
  • Implement and monitor building systems including HVAC, fire alarms, lighting, and access control to maintain a safe and functional environment.
  • Conduct regular risk assessments and facility inspections to identify hazards and enforce compliance with health, safety, and building codes.
  • Coordinate emergency response protocols and liaise with local authorities, first responders, and community leaders during events and critical incidents.
  • Develop and enforce security policies, manage surveillance systems, and ensure all entry points are monitored and secure.
  • Provide on-site leadership during religious services, community events, and high-attendance periods to ensure crowd safety and operational readiness.
  • Maintain vendor relationships, oversee supply inventory, and manage maintenance budgets and reports.

Security Supervisor

GardaWorld Security
09.2022 - Current
  • Supervised and coordinated special operation and events Team : - US Presidential Visit in Ottawa, Handled Shopify Mass lay off , AGM's TCDSB,YCDSB, DPCDSB ,Crime Stoppers Event Bolo, RBC Open Golf
  • Handling situations Like Protests and emergency calls
  • Supported and oversaw all Division operations
  • Managed workforce to function effectively .
  • Conducted regular inspections and supported in order to ensure all sites are operating effectively.
  • Prepared and submitted reports to keep management informed of security activities and developments.
  • Supported Account Manager in Operations and developing hiring strategies
  • Ensuring client satisfaction and reporting client feedback
  • Collaborated with management to develop security policies and procedures.
  • Coordinated protective service operations with other emergency response agencies.
  • Analyzed and investigated incidents alongside functional management and security supervisors.
  • Responded swiftly to security incidents and effectively resolved security issues.
  • Supervised team of more than 60 security personnel during shift.
  • Conducted regular security audits and assessments to identify potential security risks and vulnerabilities.
  • Close Protection and security different security details for House of commons

Supervisor

Star Security Services
11.2021 - 10.2022
  • Supervised Guards at City of Toronto Shelters
  • Provided Site training to new guards
  • Recognized by City of Toronto and Star Security for saving lives multiple times
  • Provided Assistance to Social workers and site managers to deal with difficult situations like Suicide,Murder,Overdose,Assaults and Theft
  • Managed weekly schedule
  • Covered emergency open shifts
  • Performed Arrests
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
  • Monitored workflow to improve employee time management and increase productivity.
  • Evaluated employee performance and coached and trained to improve weak areas.

Project Lead

Performance Market
11.2021 - 03.2022
  • Adjusted project plans to account for dynamic targets, staffing changes, and operational specifications.
  • Sourced, vetted and managed vendors needed to accomplish project goals.
  • Planned, executed, and controlled assigned projects, ensuring work performed complied with contractual requirements.
  • Met with manager weekly to provide detailed project report and milestone updates.
  • Reduced risk and coordinated project specifications to meet safety and federal compliance.
  • Maintained tactical control of project budgets and timelines to keep teams on task and achieve schedule targets.
  • Led team of engineers in providing design and engineering solutions to various clients and market sectors.
  • Monitored project progress, identified risks and took corrective action as needed.
  • Developed and implemented project plans and budgets to ensure successful execution.
  • Reported regularly to managers on project budget, progress and technical problems.
  • Analyzed project performance data to identify areas of improvement.
  • Maintained open communication by presenting regular updates on project status to customers.


Business Head

YoMech
08.2016 - 05.2022
  • Established and managed monthly, quarterly and yearly sales plans.
  • Built and strengthened relationships with industry partners to drive growth.
  • Developed and implemented successful strategies for building company sales.
  • Participated and helped in companies growth and expansion in other Provinces
  • Set and monitored annual budgets for departments and entire business.
  • Developed strategy to combat increased competitive presence within territory.
  • Managed and organized internal communication to hold staff accountable to priorities.
  • Developed in-depth knowledge of each client's business through research and regular on-site meetings.
  • Researched, proposed, and implemented vendor agreements to decrease costs and improve services.
  • Developed bottom-up forecasting plans for territory to address quarterly sales goal attainment for Automotive services .
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions
  • .Assisted in organizing and overseeing assignments to drive operational excellence.
  • Defined clear targets and objectives and communicated to other team members.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Streamlined costs through proactive examination and improvement of operations

Service Engineer

Audi Gurgaon
12.2015 - 08.2017
  • Educated customers regarding regular maintenance protocols to preserve vehicle condition.
  • Examined service history and provided initial inspection of vehicle to identify issues.
  • Maintained high customer satisfaction standards to meet or exceed targets.
  • Handled customer issues with confidence, using complex problem solving to provide effective resolution.
  • Interpreted diagnostic results to provide accurate repair recommendations.
  • Pleasantly greeted customers and asked open-ended questions to better determine needs.
  • Developed estimates by costing materials, supplies, and labor.
  • Informed customers of service specials, completion times, and service expenses to provide exemplary customer service.
  • Briefed customers regarding warranty protections, potential cost savings and benefits of trading in versus fixing cars to guide decision-making.
  • Documented problems and corrective actions to maintain records.
  • Followed up with customers to offer additional support and check resolution satisfaction.
  • Suggested additional services to customers in order to meet upsell goals.
  • Suggested add-on services that would be helpful to customers and improve bottom line.
  • Organized documentation for new sales, warranties and service program sign-ups to provide proof of transaction.
  • Developed process improvements to enhance overall delivery of service.
  • Maintained up-to-date knowledge of product and service changes.
  • Followed up with customers about resolved issues to maintain high standards of customer service.

Service Engineer

Skoda , Fahrenheit
09.2014 - 11.2015

Service Engineer

Renault , Divine
08.2013 - 07.2014

Technician

Galaxy Toyota
07.2012 - 05.2013

Customer Care Representative

Monarchy Web Solutions
04.2011 - 11.2011
  • Responded to customer needs through competent customer service and prompt problem-solving.
  • Assisted call-in customers with questions and orders.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Delivered prepared sales pitch from script and persuaded potential customer to purchase product or service.
  • Answered calls, took messages, and transferred calls to correct individuals.
  • Recorded and updated customer information in online systems.
  • Built relationships with customers using strong persuasion and active listening skills.
  • Completed daily and weekly sales reporting using assigned tools.

Education

Post Graduate Diploma - Business Management

Lambton College
Toronto, ON

Bachelor in Technology - Mechanical Engineering

Kalinga University
New Delhi

Diploma - Automobile Engineering

Jodhpur National University
New Delhi,India

Skills

  • Customer Service
  • Security Team Management
  • Report Writing
  • Uniform Evaluations
  • Management Training
  • Staff Monitoring
  • Schedule Oversight
  • Site Visits
  • Information Confidentiality
  • Administrative Duties
  • Mobile Surveillance
  • Training Oversight
  • Daily Incident Reporting
  • Community Events
  • Loss Prevention Expertise
  • Internal Administrative Investigation

Certification

Situational Awareness Specialist® - Arcuri Group

Executive Protection Specialist (LV-1) (GW)

Use of Force

First Aid & CPR

Smart Serve

Overdose Prevention,Recognition and Response training

WHIMS

Active shooter awareness

Customer service

Cultural awareness

MORB

Handcuff & baton

LGBTQ+ Sensitivity

Verified International Academic Qualification

Non violent crisis intervention

Light motor vehicle Maintenance (NCVT)

Audi Customer Service (lv5)

Volkswagen maintenance and client service (LV2)

Timeline

Building Maintenance and Security Manager

Petah Tikva Synagogue & Community Centre
10.2022 - Current

Security Supervisor

GardaWorld Security
09.2022 - Current

Supervisor

Star Security Services
11.2021 - 10.2022

Project Lead

Performance Market
11.2021 - 03.2022

Business Head

YoMech
08.2016 - 05.2022

Service Engineer

Audi Gurgaon
12.2015 - 08.2017

Service Engineer

Skoda , Fahrenheit
09.2014 - 11.2015

Service Engineer

Renault , Divine
08.2013 - 07.2014

Technician

Galaxy Toyota
07.2012 - 05.2013

Customer Care Representative

Monarchy Web Solutions
04.2011 - 11.2011

Post Graduate Diploma - Business Management

Lambton College

Bachelor in Technology - Mechanical Engineering

Kalinga University

Diploma - Automobile Engineering

Jodhpur National University

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Jose Michael