Jose Mendez

• Oversee all technical cases, production, and shop certification.

• Oversaw maintenance and repair of shop equipment.
• Trained and coached employees to improve performance and skills.
• Verified safe and proper operation of wide range of power tools, equipment and instruments.
• Directed daily operations of team of Number technicians and shop professionals.
• Conducted thorough inspections of completed work, ensuring all projects met or exceeded company and client expectations before final delivery.
• Increased shop efficiency by implementing streamlined processes and organizing work areas.
• Maintained open lines of communication with upper management regarding shop updates, challenges faced, and potential opportunities for growth or improvement.
• Addressed customer concerns in a timely manner, upholding the company''s reputation for excellent customer service.

• Used hand and power tools, equipment, and instruments accurately.
• Oversaw maintenance and repair of shop equipment.
• Trained and coached employees to improve performance and skills.
• Verified safe and proper operation of wide range of power tools, equipment and instruments.
• Directed daily operations of team of Number technicians and shop professionals.
• Conducted thorough inspections of completed work, ensuring all projects met or exceeded company and client expectations before final delivery.
• Increased shop efficiency by implementing streamlined processes and organizing work areas.
• Maintained open lines of communication with upper management regarding shop updates, challenges faced, and potential opportunities for growth or improvement.
• Addressed customer concerns in a timely manner, upholding the company''s reputation for excellent customer service.

• Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
• Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
• Managed conflict resolution among team members, fostering a positive and collaborative work environment.
• Established open and professional relationships with team members to achieve quick resolutions for various issues.
• Mentored junior staff members, helping them develop their leadership potential and advance in their careers.