Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Jose Mejia

San Jacinto

Summary

Results-driven supervisor with strong focus on team collaboration and achieving outcomes. Skilled in customer service, inventory management, and efficiency metrics. Adaptable, reliable, and ready to meet changing needs. Prepared to deliver impactful performance in fast-paced environments.

Overview

4
4
years of professional experience

Work History

Order Fulfillment Assistant Lead

Lowes Home Improvement Store
08.2023 - Current
  • Handled high-priority orders with urgency, prioritizing their prompt processing and shipment to meet customer needs.
  • Process customer orders with precision through multiple fulfillment channels, ensuring accurate picking and packing while maintaining quality standards
  • Assist with any issues customers may encounter with the pickup or delivery process or outcomes
  • Assisted in training new associates, sharing best practices for efficient order fulfillment operations and creating a supportive team environment.

Front End Supervisor

Target
10.2022 - 08.2023
  • Maintained a clean and organized front-end area to ensure a pleasant shopping experience for customers.
  • Managed customer returns and exchanges efficiently, ensuring a smooth process for both customers and employees.
  • Monitored cashier performance metrics to identify areas for improvement and implement corrective actions as needed.
  • Ensured compliance with company policies and local regulations through regular audits of cash registers, transaction records, and employee behaviors on duty.
  • Monitor front end efficiency between the sales metrics of both registers and cafe

Customer Service Trainer

Target
01.2022 - 10.2022
  • Evaluated the effectiveness of current training methods, making adjustments as necessary to better align with company objectives and goals.
  • Increased efficiency within the team by streamlining processes, emphasizing time management skills during customer service workshops.
  • Implemented ongoing evaluations for trainees, ensuring consistent progress and skill development over time.
  • Collaborated with management to assess staff development needs and created customized training materials accordingly.

Pay-setter

Target
08.2021 - 01.2022
  • Moved, organized and prepared materials to accomplish jobs smoothly.
  • Resolve customer complaints swiftly, finding resolutions that main customer satisfaction
  • had to take the role as a lead, in the circumstance that a lead isn't available
  • Process and maintained money handling at the end of the day and prepare the register tills for the next day.

Education

Bachelor of Science - Data Analytics

Southern New Hampshire University
Hooksett, NH
06-2028

High School Diploma -

San Jacinto Valley Academy
San Jacinto, CA
06-2021

Skills

  • Loading and unloading
  • Workplace safety
  • Warehouse operations
  • Packing orders
  • Deadline management
  • Team collaboration
  • Time management
  • Forklift operation
  • Customer Service
  • Mentoring
  • Project Planning
  • Balance Reconciliations
  • Stock Organization
  • Strategic Decision-Making

Languages

Spanish
Native or Bilingual
English
Native or Bilingual
ASL
Elementary

Timeline

Order Fulfillment Assistant Lead

Lowes Home Improvement Store
08.2023 - Current

Front End Supervisor

Target
10.2022 - 08.2023

Customer Service Trainer

Target
01.2022 - 10.2022

Pay-setter

Target
08.2021 - 01.2022

Bachelor of Science - Data Analytics

Southern New Hampshire University

High School Diploma -

San Jacinto Valley Academy

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Jose Mejia