Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Jose Martinez

Riverside

Summary

Dedicated leader known for strong customer service and staff development skills. Experienced in coordinating high-volume operations and resolving conflicts effectively, contributing to a positive guest experience and operational success.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Shift Leader

Ojos Locos Sports Cantina
Chino, CA
07.2024 - Current
  • Supervised daily front-of-house operations, leading a team to deliver exceptional guest service in a fast-paced sports bar environment.
  • Managed opening and closing procedures, cash handling, and shift reporting.
  • Resolved customer concerns promptly while maintaining high service standards.
  • Trained and coached team members on company policies, service expectations, and food safety.
  • Coordinated staff assignments and ensured efficient operations during high-volume events and game days.
  • Maintained compliance with health, safety, and responsible alcohol service regulations.
  • Assisted with inventory management, labor control, and operational efficiency.

Kitchen Shift Lead

Chick-fil-A
Riverside, CA
02.2022 - 06.2024
  • Supervised daily kitchen operations, ensuring compliance with food safety standards.
  • Trained and mentored team members on preparation techniques and service protocols.
  • Coordinated staff schedules to optimize workflow during peak hours.
  • Implemented efficiency improvements in food preparation processes, reducing wait times.

Education

High School Diploma -

Azusa High School
Azusa, CA
06-2017

Skills

    Team Leadership
    Customer Service
    Staff Training & Development
    Shift Management
    Cash Handling
    POS Systems
    Inventory Control
    Food Safety & Sanitation
    Conflict Resolution
    Time Management
    Multitasking
    Problem-Solving
    Communication
    Scheduling
    Opening & Closing Procedures

Certification

Food Handlers

Languages

English
Full Professional
Spanish
Full Professional

Timeline

Shift Leader

Ojos Locos Sports Cantina
07.2024 - Current

Kitchen Shift Lead

Chick-fil-A
02.2022 - 06.2024

High School Diploma -

Azusa High School
Jose Martinez