JOSE MANUEL FREGOSO
Parkhouse Tire Inc.
Los Angeles
2
Languages
37
years of professional experience
Dependable Delivery Driver with solid background in timely deliveries and route optimization. Proven track record of maintaining accurate records and ensuring customer satisfaction. Demonstrated effective time management and excellent problem-solving skills in high-pressure environments.
Work History
Emergency Roadside Service Dispatcher / Supervisor
3 Years 4 Months- Dispatched drivers to emergency roadside calls, achieving timely and precise responses to customer needs.
- Supervised dispatch operations, optimizing team performance through real-time monitoring and support.
- Coordinated routes to reduce delays and improve service coverage.
- Resolved escalated customer concerns, utilizing professionalism and problem-solving skills to enhance customer satisfaction.
- Assisted with training new dispatchers and improving operational procedures.
- Maintained detailed service logs, driver activity reports, and incident documentation.
Delivery Driver
3 Years 7 Months- Delivered windows and glass products efficiently to residential and commercial locations.
- Managed delivery schedules to optimize routes and minimize delays.
- Loaded and unloaded materials safely while adhering to safety protocols.
- Maintained vehicle cleanliness and functionality through regular inspections.
- Assisted in training new drivers on delivery procedures and company standards.
- Resolved customer inquiries related to deliveries, ensuring positive service experiences.
- Collaborated with warehouse staff to ensure accurate order fulfillment prior to dispatch.
- Delivered packages to customer doorsteps and business offices.
Delivery Driver
1 Year 7 Months- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Implemented process improvements that enhanced delivery efficiency and customer satisfaction.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Loaded truck and properly secured items to prevent damage for deliveries.
Tire Shop Manager
27 Years 7 Months- Managed daily tire shop operations, including staff supervision and workflow coordination.
- Oversaw tire installation, repairs, balancing, and safety inspections.
- Managed inventory, ordered supplies, and maintained equipment to support shop operations.
- Provided customer service and resolved issues to enhance customer satisfaction.
- Trained new employees on shop procedures and safety standards to ensure compliance and effective customer interaction.
- Ensured a clean, organized, and safe work environment at all times.
Skills
Roadside dispatch
Team supervision
Call management
Route planning
Customer service
Logistics Coordination
Safety protocols
Time management
Detail-oriented
Quality assurance
Follow-up management
STRENGTHS
- Strong leadership and accountability
- Calm under pressure
- Excellent communication
- Fast learner and dependable
- Safety-focused mindset
Languages
Spanish
English
Timeline
Emergency Roadside Service Dispatcher / Supervisor
Parkhouse Tire Inc.
02.2023 - 06.2026Read More
Delivery Driver
Madison Windows
05.2019 - 12.2022Read More
Delivery Driver
R&J
08.2017 - 03.2019Read More
Tire Shop Manager
Lee’s Tires
05.1989 - 12.2016Read More