Jose Maldonado
South Gate,CA
Summary
Dynamic sales associate with experience at SweetSpot Tennis, known for delivering strong customer service and collaborating effectively with team members. Consistently enhanced the shopping experience Through knowledgeable product recommendations, efficient payment processing, and prompt resolution of customer inquiries. Contributed to increased sales and repeat business Through reliability, adaptability, and a goal-oriented approach in a fast-paced retail environment. Through reliability, adaptability, and a goal-oriented approach in a fast-paced retail environment.
Overview
1
1
year of professional experience
Work History
Sales Associate / Racket Technician
SweetSpot Tennis
04.2025 - 11.2025
- Provided expert advice on tennis products, improving shopping outcomes.
- Maintained organized inventory displays to ensure product accessibility and visual appeal.
- Processed transactions accurately using point-of-sale systems, ensuring efficient checkout experiences.
- Collaborated with team members to conduct product demonstrations, improving customer engagement.
- Provided knowledgeable recommendations on tennis products based on customer needs and preferences.
- Resolved customer inquiries and concerns promptly, fostering positive relationships and repeat business.
- Trained new staff on store policies and procedures, promoting a cohesive team environment.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Monitored sales trends to adjust sales strategies and meet changing customer demands.
Education
High School Diploma - Logistics Management
South East Senior High School
2720 Tweedy Blvd06.2029
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Multi-tasking strength
- Reliable and punctual
- Goal oriented
- Exceptional customer service
- Money handling
- Flexible schedule
- Stocking and receiving
- Store opening and closing
Languages
Spanish
Native or Bilingual
Timeline
Sales Associate / Racket Technician
SweetSpot Tennis
04.2025 - 11.2025
High School Diploma - Logistics Management
South East Senior High School