Jose Lozano
Tustin
Summary
Results-oriented Team Leader with expertise in enhancing operational efficiency and customer satisfaction. Skilled in training staff, resolving conflicts, and implementing strategies that drive employee engagement and performance. Proven experience in building strong teams and maintaining high service standards in fast-paced environments.
Overview
7
7
years of professional experience
Work History
Team Leader Manager
Knott's Berry Farm
Buena Park
06.2024 - Current
- Led daily operations for a diverse team in a fast-paced amusement park environment.
- Coordinated training sessions for new team members to enhance service skills.
- Assisted in scheduling staff shifts to maintain efficient workforce coverage.
- Monitored team performance and provided constructive feedback for improvement.
- Implemented operational procedures to streamline workflow and enhance efficiency.
- Resolved guest inquiries and concerns promptly to uphold customer satisfaction standards.
- Provided guidance, coaching, and feedback to team members.
- Created and maintained a positive work environment for employees.
- Assigned daily tasks to team members to ensure workflow efficiency.
- Ensured compliance with company policies and regulations.
- Identified areas where teams could improve their skillset.
- Developed strategies to motivate employees in achieving goals.
- Monitored customer service standards across the organization.
- Analyzed and measured employee performance, taking appropriate disciplinary action or recognition based on work performance.
- Organized inventory using a barcode scanning system for accurate tracking.
- Loaded and unloaded shipments efficiently to maintain workflow.
File Clerk
United Medical Imaging
Huntington Beach
09.2019 - 02.2020
- Reviewed files for completeness and accuracy to maintain data integrity.
- Handled confidential material with discretion, safeguarding sensitive information per company regulations.
- Reviewed documentation for completeness before archiving, ensuring compliance with regulatory standards.
Education
High School Diploma -
Saddleback College
Mission Viejo, CA06-2019
Skills
- Team leadership
- Staff training
- Performance evaluation
- Workforce scheduling
- Employee scheduling
- Operational efficiency
- Customer satisfaction
- Conflict resolution
- Employee motivation
- Positive work environment
- Task delegation
- Multitasking
- Goal setting
- Time management abilities
- Feedback delivery
- Motivational skills
- Inventory management
Languages
spainish
Limited
References
- Mayabel Chavez Supervisor | Knott’s Berry Farm | Buena Park, CA - Mayachavez14@gmail.com
- Breanna Oropeza Team Lead Management | Knott’s Berry Farm | Buena Park, CA - (562)-646-8806
- Monica Ghebrial Team Lead Management | Knott’s Berry Farm | Buena Park, CA - (714)-653-8103
- Spencer Montoya Supervisor | United Medical Imaging| Fountain Vally, CA - Smontoya@umih.com
Timeline
Team Leader Manager
Knott's Berry Farm
06.2024 - Current
File Clerk
United Medical Imaging
09.2019 - 02.2020
High School Diploma -
Saddleback College