Jose Lopez

• Processed orders, forms, applications, and requests.
• Provided customer service support to customers over the phone and by email.
• Assisted customers with product selection based on their needs and preferences.
• Followed up with customers to ensure their satisfaction.

Trained and developed employees in effort to contribute to overall professional growth.

• Oversaw study of problems in production lines and create new method to improve the quality of the product.
• Decided which products were defective and which ones were right.
• Oversaw disposal of products, materials and equipment not in compliance with tolerances, safety standards or quality levels.
• Identified production concerns and worked with supervisors to understand and remedy situations.
• Performed quality control tests on raw materials and finished products according to specified standards.

• Communicated with clients to define program needs and requirements, explaining potential challenges.
• programmed sketches to customers desires for glass fabrication machine.

• Monitored production line, watching for pile-ups or jams.
• Used forklifts to unload, load and transport items.
• Measured and prepared materials to feed into production machinery.
• Set up and operated production machinery according to specific standards and protocols of company.
• Received incoming shipments and reviewed contents for quality and accuracy.
• Checked finished products to ensure quality and that industry standards were met.
• Reported problems or concerns with quality, processes, equipment, materials and labor to supervisor.
• Checked machinery operation visually, addressed issues by performing minor maintenance and escalated serious problems to management or maintenance personnel.
• Met or exceeded target for on-time customer shipments.
• Used daily system logs to document production information, discussing issues with management.
• Oversaw workstation setup and operation and mobilized production line and shift employees to meet customer quality standards and schedules.
• Inspected products for defects and conformance to customer specifications using precision measuring instruments.
• Monitored production processes to ensure quality standards were met and documented results of inspections.