I thrive in fast-paced environments and excel at collaborating efficiently with multiple departments within my current company. Additionally, I have strong client communication and customer service skills, ensuring that essential information is effectively relayed to both clients and internal teams. I am committed to facilitating clear communication and progress across all areas to support organizational success.
Overview
5
5
years of professional experience
Work History
Tax Coordinator
Tax Relief Advocates
12.2023 - Current
Provided exceptional customer service to clients by addressing inquiries promptly, clearly communicating complex information in an accessible manner, and proactively offering assistance when needed.
Facilitated timely completion of projects through strong organizational skills and effective prioritization of tasks.
Increased team productivity by leading training sessions covering best practices in taxation principles, regulatory updates, software utilization tips.
Provided excellent customer service by addressing questions or concerns promptly and professionally.
Assisted clients in preparing for audits by reviewing documentation, advising on potential issues, and offering recommendations for mitigating risks.
Supported company growth by staying current on industry trends, participating in networking events, and collaborating with cross-functional teams on new initiatives.
Streamlined tax processes by developing standardized procedures for gathering, validating, and inputting financial information.
Assisted clients in minimizing tax liabilities through strategic planning and expert knowledge of relevant regulations.
Driver
DoorDash, GrubHub & UberEats
09.2020 - 01.2024
I calculate my own expenses and keep track of many things, such as miles driven, gas used, and how much I'm averaging per week, all the while I'm doing quick math in my head to make sure the offers I receive are worth the drive
I also have to be as quick and efficient as possible, while also being careful so as to not ruin the food and drinks that I deliver
I also communicate to the customer any problems that may be encountered, such as the restaurant being understaffed, heavy traffic, or items that have to be replaced
Delivered packages to customer doorsteps and business offices.
Improved customer satisfaction by ensuring timely and accurate deliveries of products.
Operated vehicle safely in highly congested areas with no traffic violations.
Maintained upbeat, positive attitude in busy, customer-focused environment.
Customer Service Associate
Little Caesars
08.2020 - 05.2021
I worked with my coworkers to be communicative, attentive and fast-acting, all while we're in the dinner rush or football game night rush so that we can put out the orders as quickly and efficiently as possible
We provided excellent customer service, always giving a smile and making our customers feel welcome
Associate
Jerry's Pool Service
04.2021 - 10.2021
I helped the owner with calculating expenses and accounting
I also had to be quick, efficient, and knowledgeable to be able to not only clean the pools physically, but also know what to do when things such as algae blooms and chemical imbalances occurred
Developed comprehensive risk management plan, significantly reducing potential disruptions.
Customer Service Representative
WSS
10.2019 - 01.2020
Company Overview: (seasonal)
I quickly learned to be an excellent communicator and was switching between English and Spanish to talk to customers during the Black Friday rush and the days leading up to it, and the days after
I worked hard to make sure that every customer I attended was happy with the service I was able to provide them
(seasonal)
Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Responded to customer requests for products, services, and company information.
Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Education
High School diploma -
Gorman Learning Centers
Redlands, CA
05.2019
Skills
Customer service
Conflict resolution
Time management
Fast-paced environment
Communication Skills
Leadership skills
Task organization
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Tax Coordinator
Tax Relief Advocates
12.2023 - Current
Associate
Jerry's Pool Service
04.2021 - 10.2021
Driver
DoorDash, GrubHub & UberEats
09.2020 - 01.2024
Customer Service Associate
Little Caesars
08.2020 - 05.2021
Customer Service Representative
WSS
10.2019 - 01.2020
High School diploma -
Gorman Learning Centers
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