Jose Joseph
725 Welsh Dr SW,AB
Summary
Dynamic retail professional with enhancing customer satisfaction through complex problem-solving and exceptional service. Skilled in inventory management and effective communication, I have consistently exceeded sales goals while fostering strong team collaboration. Committed to optimizing processes and driving engagement, I thrive in fast-paced environments.
Overview
27
27
years of professional experience
Work History
Amazon Associate
Amazon Yeg 1
08.2020 - Current
- Established strong relationships with key stakeholders, facilitating effective communication across departments and teams.
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Enhanced team productivity by streamlining communication and implementing efficient project management tools.
- Optimized departmental processes with the implementation of innovative strategies, resulting in improved efficiency and reduced costs.
Retail Store Supervisor
7-Eleven Canada
06.2014 - 12.2020
- Boosted store sales through effective merchandising and strategic product placement.
- Monitored staff scheduling to ensure optimal coverage during peak hours while adhering to labor cost guidelines set forth by corporate policies.
- Oversaw daily cash handling procedures, ensuring accuracy in transactions and minimizing loss prevention risks.
- Coordinated with vendors for timely delivery of merchandise orders while maintaining strong working relationships for future business dealings.
- Determined layout of store merchandise for visual appeal to consumers.
- Resolved escalated customer complaints with professionalism and empathy, ultimately preserving brand reputation and loyalty among patrons.
Retail Store Manager
Meed Convenience Store
01.1998 - 04.2013
- Maintained a clean and organized store appearance to enhance the overall shopping experience for customers.
- Completed routine store inventories.
- Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
Education
Bachelor Of Arts - Economics
University of Calicut,
Calucut, India04.1992
Skills
- Time management
- Leadership qualities
- Customer interaction
- Workplace safety
- Cash handling
- Customer engagement
- Decision-making
- Complex Problem-solving
- Flexible schedule
- Inventory management
- Product merchandising
- Attention to detail
Languages
English
Timeline
Amazon Associate
Amazon Yeg 1
08.2020 - Current
Retail Store Supervisor
7-Eleven Canada
06.2014 - 12.2020
Retail Store Manager
Meed Convenience Store
01.1998 - 04.2013
Bachelor Of Arts - Economics
University of Calicut,
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