JOSE ISORDIA
Fresno
Summary
Customer-focused retail and service professional skilled in building strong relationships with customers and enhancing their experiences. Bilingual in English and Spanish, effective in conveying service options and resolving issues. Experience includes event coordination, merchandise presentation, and optimizing store operations in fast-paced environments.
Overview
1
1
year of professional experience
Work History
Senator / Student Representative
Fresno City College
Fresno
01.2026 - Current
- Represented students at March community college rally, highlighting community engagement and commitment to student representation.
- Advocated for student concerns in leadership discussions, enhancing communication and fostering public-facing confidence.
- Coordinated student activities and campus events, demonstrating teamwork and attention to detail while ensuring successful execution.
Student Leader
Fresno City College
01.2026 - Current
- Coordinated campus initiatives with peers, ensuring effective planning, communication, teamwork, and execution.
- Facilitated club meetings, planned events, organized fundraising, and contributed to discussions on entrepreneurship, finance, and career opportunities.
- Generated funds through customized keychain sales, enhancing club's professional development initiatives.
Customer Service Assistant
Shade of Tint Inc.
Fresno
06.2025 - 08.2025
- Assisted customers with service inquiries, pricing details, payment assistance, and scheduling, ensuring a positive customer experience.
- Communicated wait times and provided service updates, facilitating a seamless experience from customer intake to service completion.
- Explained tinting and detailing options clearly by identifying customer needs, reviewing service benefits, and answering questions about care instructions and legal tint considerations.
- Created before-and-after service visuals to effectively present options and enhance customers' understanding of service value.
- Helped maintain a clean, organized, and customer-ready work environment while supporting daily shop flow and service presentation.
- Customer Experience & Automotive Services
Education
Associate Degree - Business Administration
Fresno City College
Fresno, CA01-2027
High School Diploma -
Hoover High School
Fresno, CA06-2025
Skills
- Event coordination
- Customer service and support
- Payment processing
- Fitting room assistance
- Merchandise organization
- Inventory management
- Product presentation
- Promotional activities
- Time management
- Team collaboration
- Organizational skills
- Issue resolution
- Leadership development
- Professional communication
- Bilingual communication (English/Spanish)
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Senator / Student Representative
Fresno City College
01.2026 - Current
Student Leader
Fresno City College
01.2026 - Current
Customer Service Assistant
Shade of Tint Inc.
06.2025 - 08.2025
Associate Degree - Business Administration
Fresno City College
High School Diploma -
Hoover High School