Summary
Overview
Work History
Education
Skills
Timeline
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Jose Hernandez

Moorpark

Summary

Experienced hospitality professional with a proven track record of delivering exceptional service in fast-paced dining environments. Recognized for dedication to teamwork and exceeding customer expectations. Adaptable and dependable, skilled at addressing evolving needs and maintaining seamless operations through effective communication and problem-solving abilities. Seeking transition into a business role to expand skill set and contribute to organizational success.

Overview

3
3
years of professional experience

Work History

Server

Four Seasons Hotel, Westlake Village
11.2023 - Current
  • - Delivered five-star hospitality to VIP clientele, ensuring exceptional guest experiences in a fast-paced, luxury environment.
  • - Handled complex, high-pressure service demands with grace and efficiency.
  • - Coordinated with kitchen and bar teams to guarantee timely and high-quality service.
  • - Frequently selected to assist during special events and private functions due to reliability and professionalism.

Server

Sparrow Café, Malibu
10.2022 - 11.2024
  • - Provided exceptional service to high-profile Malibu clientele, managing fast-paced shifts while maintaining attention to detail and personalized care.
  • - Known for upselling and promoting exclusive menu items to elevate the dining experience.

Server Assistant

Carbon Beach Club, Malibu
03.2022 - 04.2023
  • - Supported servers in high-end beachfront dining experience, ensuring quick turnover and guest satisfaction.
  • - Maintained high standards of cleanliness and readiness for VIP guests.
  • Assisted servers in delivering exceptional guest experiences during high-volume service periods.
  • Maintained cleanliness and organization of dining area, ensuring compliance with health and safety standards.

Education

B.A. - Business Management

California Lutheran University
05.2026

Skills

  • Proficient in Microsoft Office Suite
  • Bilingual in English and Spanish
  • Dedicated work ethic
  • Operations management
  • Data analytics
  • Customer engagement
  • Effective verbal communication
  • Team development and guidance
  • Office administration support
  • Competitor analysis
  • Project coordination
  • Negotiation techniques

Timeline

Server

Four Seasons Hotel, Westlake Village
11.2023 - Current

Server

Sparrow Café, Malibu
10.2022 - 11.2024

Server Assistant

Carbon Beach Club, Malibu
03.2022 - 04.2023

B.A. - Business Management

California Lutheran University

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