Jose Hernandez
Los Angeles
Summary
Resourceful PC Technician known for high productivity and efficient task completion. Possess specialized skills in hardware troubleshooting, software installation. Excel at problem-solving, time management, and communication, ensuring smooth technology operations in fast-paced environments.
Overview
5
5
years of professional experience
Work History
PC Technician
KST Data Inc
Los Angeles
01.2024 - 04.2024
- Assist with physical inventory as needed, assist in receiving property, transfer property to other organizations, and process computer equipment for deposition.
- Ensure that the client gets a clean, working laptop or desktop. The machine is imaged correctly, per the client's request.
- Ensure disposal policies and procedures are employed, and ensure every device is wiped prior to site removal.
- Ensured that laptops are properly encrypted with Microsoft BitLocker, provided password recovery for encrypted devices, and addressed encrypted laptops that were discovered to not be encrypted.
- Assisted with physical inventory as needed, assisted in receiving property, and facilitated the transfer of property to other organizations, processing computer equipment for deposition.
Support Agent
Miso Robotics
Los Angeles
06.2021 - 01.2024
- Experience working with clients when issues arose, and created appropriate tickets for reported issues using Jira, Zendesk
- Experience documenting bug behaviors and recording steps to reproduce.
- Using Terminal and specific programming commands to resolve internal issues with the system when the device is unresponsive, pinging devices or ports to figure out issues when customers had a power outage throughout the fleet, when needed.
- Assist with tech visits when issues or errors arise on live fleets, and help with new installs to validate that support tools are functioning for the deployments before handoff.
- Unofficially created guides, and trained fellow technicians.
PC Technician
KST Data Inc
Los Angeles
10.2020 - 06.2021
- Assist with physical inventory as needed, assist in receiving property, transfer property to other organizations, and process computer equipment for deposition.
- Ensure that the client gets a clean, working laptop or desktop. The machine is imaged correctly, per the client's request.
- Ensure disposal policies and procedures are employed, and ensure every device is wiped prior to site removal.
- Oversaw equipment procurement, installation, maintenance and disposal tasks.
Dishwasher
Sweet Green
West Hollywood
09.2019 - 01.2020
- Maintain a clean and organized station area.
- Experiences in preparing food.
- Experience in Customer Service.
- Assisted in preparing salads and desserts when requested by chefs or supervisors.
- Scraped and pre-rinsed food from dirty dishes and placed items in dishwashing machine.
Janitor
Able Services
Los Angeles
03.2019 - 08.2019
- Executed thorough restroom cleaning to sanitize partitions, decorations, sinks, counters, and mirrors.
- Maintained organized custodial closets for efficient access to equipment and supplies.
- Mixed, handled, and stored chemical cleaners following safety regulations and standard operating procedures.
- Swept, mopped, and vacuumed floors in all areas to ensure cleanliness.
Education
High School Diploma -
Los Angeles Technology Center
Los Angeles, CA06-2015
Skills
- Positive attitude
- Quick and adaptable learner
- Comfortable working in a fast-paced environment
- Active listening
- Communication Skills
- Computer literate
- Problem solving
- Customer Service
- Asset management
- Equipment maintenance
- Device imaging
- Microsoft BitLocker
- Inventory management
- Driver updates
- Remote assistance
- Technical support
Languages
Spanish
Native/ Bilingual
Timeline
PC Technician
KST Data Inc
01.2024 - 04.2024
Support Agent
Miso Robotics
06.2021 - 01.2024
PC Technician
KST Data Inc
10.2020 - 06.2021
Dishwasher
Sweet Green
09.2019 - 01.2020
Janitor
Able Services
03.2019 - 08.2019
High School Diploma -
Los Angeles Technology Center
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