Jose Hernandez
Rancho Cucamonga
Summary
Professional Dispatcher/Logistics Specialist with proven background in logistics and transportation management, driving operational efficiency and timely deliveries. Known for fostering team collaboration and reliability, adapting to changing demands seamlessly. Expertise in route planning, customer service, and multitasking under pressure. With solid track record in coordinating complex logistics and managing transportation schedules efficiently. Recognized for optimizing routes and reducing delivery times, ensuring seamless operations. Demonstrated proficiency in communication and problem-solving to address challenges swiftly and maintain service quality.
Overview
10
10
years of professional experience
Work History
Dispatcher/Logistics Specialist
TOTAL TRANSPORTATION
05.2021 - Current
- Collaborated with drivers to address any issues or concerns, fostering positive working relationships.
- Handled incoming calls and emails from customers regarding issues with deliveries.
- Increased customer satisfaction through timely communication and accurate shipment tracking updates.
- Coordinated driver dispatch to accomplish daily delivery requirements.
- Created delivery routes and optimized plans for traffic, road conditions, and other factors.
- Coordinated dispatching of 100+ drivers to accomplish daily delivery requirements.
- Communicated with warehouse staff to facilitate proper loading and unloading of orders.
- Monitored performance of logistics operations to identify areas for improvement.
- Assisted in employee training, resulting in improved dispatcher efficiency and reduced response times.
- Received all warehouse shipments and logged into system, delivering high level of accuracy.
- Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
- Maintained accurate records of inbound and outbound shipments, improving overall supply chain efficiency.
DISPATCHER/BOX-TRUCK DRIVER
AMAZON LOGISTICS
04.2019 - 01.2021
- Directed dispatching, routing, and tracking of 50 fleet vehicles.
- Tracked delivery progress to identify possible delays and provide real-time updates to customers.
- Generated reports to track deliveries and maintain proper records and documentation.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Expedited deliveries to meet customer deadlines and requirements.
RAMP AGENT
UPS
02.2017 - 01.2019
- Efficiently operated ground service equipment, such as tugs and belt loaders, to facilitate smooth handling of baggage and cargo.
- Guided aircraft into and out of parking positions using hand signals.
- Demonstrated adaptability by quickly adjusting to changing flight schedules or weather conditions, minimizing disruptions to airport operations.
- Used handheld scanners to efficiently track and maneuver freight throughout distribution network.
- Participated in ongoing training sessions to stay updated on industry regulations, best practices, and new technologies in ramp services.
- Positioned and towed aircraft from remote locations of airport to designated areas for operation.
- Deiced aircraft before takeoff for safety during inclement weather.
LEAD BAKER
DUNKIN' DONUTS
01.2015 - 01.2017
- Produced consistently high-quality baked goods for customers.
- Complied with health and safety codes to protect staff and customers.
- Operated and maintained bakery equipment, including ovens and mixers.
- Enhanced customer satisfaction by consistently producing high-quality baked goods and maintaining a clean, organized workspace.
- Collaborated with team members to complete tasks and maintain smooth running of bakery.
- Collaborated with team members to complete large orders for special events, ensuring timely delivery and client satisfaction.
- Reduced waste and increased efficiency by accurately measuring ingredients and closely monitoring baking processes.
- Assisted in inventory management, helping maintain appropriate stock levels for essential ingredients and supplies.
- Contributed to team success by training new employees on baking techniques, safety protocols, and equipment operation.
Education
High School -
Chaffey High School
Ontario, California01.2014
Skills
- Team Leadership
- Strategic Organization
- Prioritization of Tasks
- Analytical Problem Solving
- Effective Communication
- Advanced Excel Skills
- Advanced Microsoft Word Skills
- Customer Support Expertise
- Accurate Data Entry
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Dispatcher/Logistics Specialist
TOTAL TRANSPORTATION
05.2021 - Current
DISPATCHER/BOX-TRUCK DRIVER
AMAZON LOGISTICS
04.2019 - 01.2021
RAMP AGENT
UPS
02.2017 - 01.2019
LEAD BAKER
DUNKIN' DONUTS
01.2015 - 01.2017
High School -
Chaffey High School
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