Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Jose Heredia

Torrance

Summary

Hardworking employee enthusiastic about learning the EV field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities.

Overview

6
6
years of professional experience

Work History

SENIOR SERVICE ADVISOR

Tesla
09.2023 - Current
  • Led a team of advisors to consistently achieve monthly performance targets and objectives.
  • Mentored junior advisors, sharing industry knowledge and best practices to enhance their skills.
  • Developed strong relationships with clients, resulting in increased repeat business and referrals.
  • Collaborated with technicians to ensure accurate diagnoses and timely completion of repairs.
  • Resolved complex issues, demonstrating expertise in problem-solving and customer relations.
  • Managed warranty claims, ensuring proper documentation and communication with manufacturers.

SERVICE ADVISOR

Tesla
08.2019 - Current
  • Enhanced customer satisfaction by providing timely and accurate service recommendations.
  • Streamlined appointment scheduling for improved efficiency and increased daily appointments.
  • Reduced wait times with efficient coordination of service tasks among technicians.
  • Increased repeat business, establishing rapport and trust with customers through attentive listening and clear communication.
  • Ensured high-quality service delivery by closely monitoring work progress and promptly addressing any issues or concerns.

SERVICE ASSISANT

Tesla
08.2018 - 08.2019
  • Improved customer satisfaction by providing timely and efficient service assistance.
  • Resolved client inquiries and issues, maintaining a high level of professionalism and courtesy.
  • Assisted team members in improving workflow efficiency by sharing best practices.
  • Make sure our "back lot" is organized, making sure all vehicles are in designated areas.
  • Provided exceptional support for various departments, ensuring smooth daily operations.

SERVICE DETAILER

MARTIN CHEVROLET
11.2017 - 08.2018
  • Enhanced customer satisfaction by meticulously detailing vehicles and ensuring they met high standards.
  • Reduced wait times for clients by efficiently completing service tasks within scheduled appointments.
  • Maintained a clean and organized work environment, adhering to safety guidelines and promoting overall workplace efficiency.
  • Collaborated with team members to streamline detailing processes, maximizing productivity without sacrificing quality.

Education

West Los Angeles College
Culver City, CA
06.2017

High School Diploma -

Alliance Renee And Meyer Luskin Academy High School
Los Angeles, CA
06.2015

Skills

  • Decision-making
  • Conflict resolution
  • Team management
  • Attention to detail
  • Adaptability and flexibility
  • Strong leadership
  • Cross-functional collaboration

Languages

Spanish
Native or Bilingual
Portuguese
Native or Bilingual

Timeline

SENIOR SERVICE ADVISOR

Tesla
09.2023 - Current

SERVICE ADVISOR

Tesla
08.2019 - Current

SERVICE ASSISANT

Tesla
08.2018 - 08.2019

SERVICE DETAILER

MARTIN CHEVROLET
11.2017 - 08.2018

West Los Angeles College

High School Diploma -

Alliance Renee And Meyer Luskin Academy High School

Similar Profiles

CREATE PROFILE
Jose Heredia