Jose Gonzalez
Sales Associate
La Puente
Summary
Dynamic sales professional with a strong work ethic and exceptional customer service skills, recognized as an AT&T Summit Winner. Proven track record in upselling and maximizing revenue, consistently exceeding sales goals. Bilingual in Spanish, adept at building relationships and enhancing customer satisfaction through personalized service and product knowledge.
Overview
11
11
years of professional experience
2
2
Languages
Work History
Server
Kalaveras
06.2021 - Current
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
- Resolved customer complaints with calm, solution-focused approach, ensuring guest satisfaction.
Retail Sales Consultant
AT&T
10.2020 - 06.2021
- Was in the running to be an AT&T Summit Winner. (Summit is an all expenses paid trip for the top 2% of the nations best sales consultants)
- Maximized sales revenue through personalized recommendations and upselling techniques.
- Boosted customer satisfaction by providing exceptional service and product knowledge.
- Developed strong relationships with clients, leading to repeat business and increased referrals.
Bartender
Pescador
07.2019 - 03.2020
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
Retail Sales Consultant
AT&T
11.2014 - 07.2019
- AT&T Summit Winner 2017
- Stayed up-to-date on industry trends to better educate customers on new products and offerings.
- Exceeded sales goals by 200% utilizing exemplary customer service skills.
- Contributed to improving team performance by sharing best practices in sales techniques during team meetings.
Education
Associate of Science - Business
Fullerton College
Fullerton, CA 05.2001 -
High School Diploma -
Glen A. Wilson High School
Hacienda Heights, CA 05.2001 -
Skills
Fluent in Spanish speaking and writing
Strong work ethic
Exceptional customer service
Sales techniques
Sales expertise
Accomplishments
AT&T Summit Winner 2017 and continued to be top rep for all locations worked.
Timeline
Server
Kalaveras
06.2021 - Current
Retail Sales Consultant
AT&T
10.2020 - 06.2021
Bartender
Pescador
07.2019 - 03.2020
Retail Sales Consultant
AT&T
11.2014 - 07.2019
Associate of Science - Business
Fullerton College
05.2001 -
High School Diploma -
Glen A. Wilson High School
05.2001 -