Jose Gomez
St. Andrews,MB
Summary
Accomplished Senior Sales Executive with success converting leads, exceeding quotas and maximizing revenue with proactive and ambitious strategies. Decisive, passionate and devoted to outperforming expectations. Attentive, resourceful and personable with customers.
Overview
13
13
years of professional experience
Work History
Business Account Executive
Valley Fiber Inc
06.2024 - Current
- Identify new opportunities for upselling and cross-selling by staying informed about client industries, trends, and market developments.
- Collaborated with current and potential small businesses extensively to understand needs before proposing specific solutions.
- Contributed long-term sales strategy ideas to team to promote continuing business success.
- Contributed to team objectives in fast-paced environment.
Senior Sales Executive
BELLMTS Inc.
07.2019 - Current
- Strategically prioritize key growth categories of Cloud, Security and Managed Services
- Maintain funnel health and proper funnel management to achieve results
- Drive new arrivals in key growth metrics
- Generate new whitespace opportunities
- Build, retain and grow customer relationships
- Increase and maintain customer revenue and achieve growth targets.
- Increased sales revenue by developing and implementing strategic sales plans tailored to client needs.
- Expanded market presence by identifying new business opportunities and successfully closing deals.
- Exceeded sales targets by effectively managing a diverse portfolio of products and services.
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
Sales Executive
BELLMTS Inc.
06.2017 - 07.2019
- Transform BellMTS products and services into full solutions
- Analyze account data
- Extensive knowledge of product and services from Bell MTS and its subsidiaries
- Plan proper account funnel management to achieve results
- Build, retain and grow customer relationships
- Increase customer revenue and achieved growth targets.
- Boosted sales revenue by cultivating strong client relationships and implementing effective sales strategies.
- Expanded market share with strategic territory planning and targeted prospecting.
Account Support Representative
MTS Inc.
01.2017 - 06.2017
- Support BellMTS business partners in the sale and implementation of BellMTS products and services
- Co-ordinate and implement timely and efficient delivery of BellMTS products and services
- Communicate with multiple branches of BellMTS ensure the proper sales order
- Handle customer inquiries regarding all stages of the sale
- Recommend solutions to maximize the sale.
- Improved client satisfaction by addressing inquiries and resolving issues promptly and professionally.
Inside Sales Representative
MTS Inc.
08.2016 - 01.2017
- Outbound call sales
- Acquire and retain BellMTS business clients
- Provide sales proposals and presentations
- Promote and sell BellMTS products and services
- Manage customer accounts.
- Increased sales revenue by building strong relationships with clients and providing insightful product recommendations.
Business Sales Representative
MTS Inc.
05.2016 - 08.2016
- Promote and sell BellMTS business products and services
- Process BellMTS business sales orders
- Explain and resolve customer billing charges
- Achieved high customer satisfaction ratings with timely follow-up on inquiries, resolving issues, and providing exceptional service.
- Contributed to team objectives in fast-paced environment.
- Informed customers of promotions to increase sales productivity and volume.
Billing and Payment Services Representative
MTS Inc.
11.2014 - 05.2016
- Receive incoming billing and collection calls for consumer accounts
- Negotiate appropriate payment arrangements on active and final billing accounts
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
- Initiate billing adjustments
- Promote/upsell BellMTS Home Services, Home phone, TV, internet/ total internet, and mobility, when deemed appropriate
- Managed high call volumes while maintaining a professional demeanor and ensuring timely issue resolution.
- Handled customer issues with confidence, using complex problem solving to provide effective resolution.
Assistant Manager
4L Communications
04.2011 - 12.2014
- Sales and service of BellMTS corporate and consumer product
- Developed strong working relationships with staff, fostering a positive work environment.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Assuring a high excellence of customer service
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Supervised day-to-day operations to meet performance, quality and service expectations.
Education
High School Diploma -
Miles MacDonell Collegiate
Winnipeg, MB06.2005
Skills
- AWS Certified Cloud Practitioner
- Experience with key growth categories of Cloud, Security and Managed Services
- Proficient in Salesforce CRM and Siebel CRM
- Substantial knowledge of BellMTS software and applications
- Extensive knowledge in mobility wireless products and services
- Excellent Customer Service skills using oral and written communication skills
- Ability to meet or exceed sales target if given the opportunity to do so
- Excellent Leadership and Management Skills
- Proficient in Microsoft Office software suite
- Excellent ability to work in a fast-paced and independent environment, multi-task, and prioritize assignment
- Territory Management
- Strategic Planning
- Sales Presentations
- Relationship selling
- Upselling expertise
- Prospecting skills
- Objection handling
- Contract Negotiations
Performance
From January 2017 – January 2023 “Achieves” rating in Year-End Performance Reviews
2023 Sales Results
- 105.0% Recurring CS Revenue
- 91.2% Mobility Revenue
2022 Sales Results
- 96.4% Recurring CS Revenue
- 121.6% Mobility Revenue
2021 Sales Results
- 101.3% Recurring CS Revenue
- 91.0% IS Revenue
- 102.9% Mobility Revenue
2020 Sales Results
- 99.2% Recurring CS Revenue
2019 Sales Results
- 99.4% Recurring CS Revenue
- 193.4% IS Revenue
2018 Sales Results
- 97.7% Recurring CS Revenue
- 149.9% IS Revenue
2017 Sales Results
- 97.9% Recurring CS Revenue
- 119.2% IS Revenue
Awards
- 2021 Customer Excellence Award
- 2020 Circle of Excellence Award – Elite Sales Achievement
- 2019 Circle of Excellence Award – Elite Sales Achiever - %117 of Plan
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Business Account Executive
Valley Fiber Inc
06.2024 - Current
Senior Sales Executive
BELLMTS Inc.
07.2019 - Current
Sales Executive
BELLMTS Inc.
06.2017 - 07.2019
Account Support Representative
MTS Inc.
01.2017 - 06.2017
Inside Sales Representative
MTS Inc.
08.2016 - 01.2017
Business Sales Representative
MTS Inc.
05.2016 - 08.2016
Billing and Payment Services Representative
MTS Inc.
11.2014 - 05.2016
Assistant Manager
4L Communications
04.2011 - 12.2014
High School Diploma -
Miles MacDonell Collegiate
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