Jose Frayre
Alhambra
Summary
A strong and motivated food serving professional with 10 years of food and beverage experience in casual dining. Manager with 10 years of experience Implement cost control measures, maximize bottom-line performance through staff management, loss control and inventory management initiatives. Delivers measurable results contributing to first-class customer service delivery with well-trained and motivated support teams driven to ensure customer satisfaction and loyalty. Positive professional attitude committed to excellence and guided by integrity.
Overview
20
20
years of professional experience
Work History
Park Manager / Certified Training Mananger
Kids Empire
12.2023 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
- Improved safety procedures to create safe working conditions for workers.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Set aggressive targets for employees to drive company success and strengthen motivation.
General Manager
Chuck E Cheese
10.2012 - 10.2023
- Make daily decisions that involve time management.
- Weekly employee schedules.
- Uphold product quality, cleanliness and other Company standards.
- Build sales and maximize profits by effectively recruiting, training, developing and communicating Company and Guest expectations to the entire team.
- Coach, teach and motivate team to maintain high quality Guest service and safety.
- Exercise good business skills and judgement in cost control procedures, financial accounting, inventory levels and labor management.
- Effective communication.
- Demonstrates Ethics and Integrity.
- Priority Management Problem Solving and Decision Making.
- Deals with guests complaints.
- Managing a team of 30+ employees, 1 Senior Assistant Manager, 3 Assistant Managers and 2 Opening coordinators.
Manager
Duff's Cakemix
09.2018 - 01.2019
- Providing leadership with high-energy, solution-oriented attitude.
- Creating an exceptional customer experience by hosting guests with genuine warmth and enthusiasm.
- Helping guest navigate the creative process.
- Using empathy and creativity to address and resolve costumer concerns or complaints.
- Identifying and communicating staffing needs to corporate team; participating in interviews and new hire decisions.
- Training, coaching and developing team members.
- Identifying, Grooming and Recommending prospects for promotion.
- Working with corporate team to ensure adequate supply fo inventory is on-hand and projecting upcoming needs.
- Managing prep work, cleaning, stocking and organizing.
- Weekly schedules.
- Generating sales reports to share with corporate team.
- Collecting, signing-off on and organizing invoices for corporate team.
Program Specialist
International Center for Education and Sports
08.2005 - 06.2012
- Managed a team of 15+ team members.
- Monitored employee work and developed improvement plans.
- Provided training, guidance and ongoing support to program staff.
- Boosted overall student performance by providing academic support, tutoring services, and homework assistance.
- Created and organized program schedule to include academic, recreation, and enrichment activities.
- Managed the recruitment, training, supervision, and evaluation of all after-school staff members to ensure a highly capable team.
- Developed individualized learning plans for students requiring additional support, ensuring that their academic needs were met in the after-school setting.
- Maintained accurate records of attendance, progress reports, incident reports, and other required documentation for program compliance purposes.
- Served as a mentor and role model to students, offering guidance and encouragement as they navigated various challenges in their lives.
- Organized special events such as holiday parties or end-of-year celebrations that fostered community engagement within the school setting.
- Created fun, age-appropriate activities for school-age children.
- Managed behavioral issues and used positive behavior strategies for groups of up to 75 students.
- Selected nutritious snacks and educational toys for students.
- Attended professional meetings and conferences to maintain and improve professional competence.
Education
High School Diploma -
Woodrow Wilson High School
Los Angeles, CA06-2024
No Degree - Pastry / Cake Decorating
Coast Career Institute
Los Angeles, CA05-2008
Skills
- Facility maintenance
- Pest control
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Multitasking
- Reliability
- Excellent communication
- Organizational skills
- Team leadership
- Decision-making
- Safety protocols
- Self motivation
- Coaching and mentoring
- Goal setting
- Hospitality management
- Professionalism
- Inventory control
- Financial reporting
- Budget management
- Fundraising
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Park Manager / Certified Training Mananger
Kids Empire
12.2023 - Current
Manager
Duff's Cakemix
09.2018 - 01.2019
General Manager
Chuck E Cheese
10.2012 - 10.2023
Program Specialist
International Center for Education and Sports
08.2005 - 06.2012
High School Diploma -
Woodrow Wilson High School
No Degree - Pastry / Cake Decorating
Coast Career Institute
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