Jose Flores

• Lead operations across 8 retail and dining locations and 8 third-party vendors, managing a complex portfolio with varied service models, hours of operation, and revenue streams.
• Oversee 8 locations (cafés, markets, pub, dessert concept)
• Lead approximately 55+ employees, including: 1 General Manager, 2 Café Managers, 3 Supervisors, 1 Shift Lead
• Manage high-volume operations with $25K–$30K+ in peak daily sales across locations

Key Achievements

• Reduced operating costs through labor model optimization, procurement efficiencies, and restructuring across multiple units
• Launched alcohol program, leading vendor sourcing, compliance, pricing strategy, and execution across retail operations
• Led post-pandemic transformation across 8 locations, including menu redesign, labor restructuring, hours optimization, and management realignment
• Stabilized and improved underperforming operations, including EVGR Pub, through programming strategy, menu development, and execution
• Implemented operational systems and POS improvements (NextStep) to enhance transaction flow, reporting, and operational visibility

• Led multi-unit café operations with full responsibility for staffing, performance, and daily execution
• Maintained operational stability during COVID disruption and recovery
• Managed staffing, inventory, and service execution in high-volume environments

• Oversaw all aspects of café operations, including staffing, food quality, and financial performance
• Built team structure and operational systems supporting long-term stability

• Supervised high-volume dining operations and frontline staff
• Developed foundational leadership and operational management skills