Summary
Overview
Work History
Education
Skills
Timeline
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Jose Fernandez

Lancaster

Summary

Dynamic and results-driven professional with a strong work ethic and exceptional customer service skills honed at Crazy Otto’s Diner. Proven ability to enhance guest engagement and increase sales through effective upselling techniques. Experienced in maintaining cleanliness standards and ensuring order accuracy in high-volume environments.

Overview

10
10
years of professional experience

Work History

Server

Crazy Otto’s Diner
10.2022 - Current
  • Delivered exceptional customer service in fast-paced dining environment.
  • Processed orders efficiently using point-of-sale system.
  • Maintained cleanliness and organization of dining area to enhance guest experience.
  • Assisted in training new staff on service protocols and menu knowledge.
  • Collaborated with kitchen staff to ensure timely food delivery and accuracy of orders.
  • Resolved customer complaints promptly to maintain satisfaction and loyalty.
  • Increased sales through effective upselling techniques during meal service.
  • Monitored stock levels and restocked supplies as needed to support operations.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.

Production Worker

Kimberly-Clark
11.2021 - 09.2022
  • Operated machinery to produce high-quality paper products efficiently.
  • Conducted quality checks to ensure product specifications met company standards.
  • Collaborated with team members to maintain a clean and organized workspace.
  • Assisted in troubleshooting equipment issues to minimize downtime.
  • Loaded and unloaded materials for production processes, ensuring timely availability.
  • Followed safety protocols consistently to promote a safe working environment.
  • Participated in training sessions to enhance skills and knowledge of production techniques.

Production Worker

Arrow Staffing
09.2015 - 10.2021
  • Followed safety procedures and guidelines to maintain safe working environments.
  • Used equipment properly to avoid workplace hazards or injuries.
  • Maintained cleanliness of workstations, contributing to a well-organized work environment for increased productivity.
  • Resolved issues quickly to maintain productivity goals.
  • Performed routine quality checks on finished products, ensuring adherence to company standards before shipping out units.
  • Ensured accurate product labeling, reducing instances of customer dissatisfaction due to mismarked items.
  • Supported new staff, facilitating quicker adaptation to production environment.

Education

High School Diploma - General Education

Patriot High School
Riverside, CA
05.2015

Skills

  • Strong work ethic
  • Exceptional customer service
  • Cash handling
  • Guest engagement
  • Hospitality service expertise
  • Customer service
  • Cleanliness standards
  • Safe food handling
  • High volume dining
  • Sales techniques
  • Order accuracy

Timeline

Server

Crazy Otto’s Diner
10.2022 - Current

Production Worker

Kimberly-Clark
11.2021 - 09.2022

Production Worker

Arrow Staffing
09.2015 - 10.2021

High School Diploma - General Education

Patriot High School

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Jose Fernandez